My Bike Shop

Jill A. 

on Birdeye

3 years ago

I used their online chat to talk to them with a question about what I was buying. I then made a note in my order that I had chatted with them but wanted to confirm that they product I was ordering was the item I wanted (there were issues with the photos on their website and with a lack of details on which type it was) and if not they should cancel my order or contact me. They sent the item...and it was not what I wanted. It was NOT how the person told me it was and how I indicated I wanted it when ordering. They have offered... read more

Jim E. 

on Birdeye

4 years ago

Don’t buy from these scammers. I confirmed with them that my part was in stock BEFORE my purchase. 4 days later when I asked if it shipped they claimed it was back ordered from the BIANCHI factory.. They never notified me. My assumption is that they steal your money and order your part later. They stock nothing. When I contacted someone to cancel my order I never got a response.  

Joey S. 

on Birdeye

4 years ago

I came to The Bike Shop to purchase a Rockshox Reba RL. They had good reviews, with some noted exceptions. I live chatted with "3" different staff in order to "confirm" they had what I wanted IN STOCK. They all informed me they did, so I ordered it. "5" days later I received an email saying they DIDN'T have it in stock and it was an inventory error. Okay, I can begrudgingly kinda remotely accept that. I than replied via email with "TWO" alternative shocks that their site showed as being "In Stock". I never received an ema... read more

akemiandvelvet 

on Birdeye

5 years ago

Their “30 days satisfaction guarantee” return policy is not really a guarantee. They don’t accept free return the watch I received yesterday that had never worn. Customer service was very cold and gave me an attitude. Worst customer service I’ve ever experienced. I’ll never recommend this company.