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Mutual of Omaha Mortgage
- Finance
- Temple, TX
About this business
Mutual of Omaha is a mortgage company.
Location details
2552 Blue Meadow Dr, Temple, TX, 76502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you're looking to re-finance, or purchase a new home, this is theonly company you'll need to call for financing. They not only provided us with an outstanding rate, but each staffmembert that we worked with, from start to finish, was professional and personable. Additionally, they were able to solve any problems that arose with a minimum of "bother' to the customer. Every mortgage company requires A LOT of paperwork, but everyone at Mutual of Omaha Mortgage that we encountered, helped to explain each document, and minimiz... read more
Amazing service, explained the process and was with me every step of the way. Would definitely get a mortgage through them again!
I recently choose Mutual of Omaha for a refinance. This was the second refinance on my property in the past 7 years. Without a doubt, this was the smoothest of the two refinances. I initially worked with Jeff S. who took the time to explain my options, rates and terms, and how the process would work. Jeff provided an ESTIMATE on how long the refinance would take, and knowing the entire country was refinancing, I was skeptical Mutual of Omaha would meet that goal. I was wrong on that! I was able to easily and quickly upload m... read more
Justin P. Was the person that helped me every step of the way. Justin’s timely responsiveness to my questions was over the top great. I would wake up to emails answering questions I sent the night before. I have never experienced over the top customer service like that from any business before. Other companies should have a customer service culture like Mutual of Omaha Mortgage. That type of culture from a business must come from the top down. I highly recommend this company for having the best mortgage rates and customer se... read more
During these trying times it was a longer than usual process however everyone at mutual of Omaha was exceptionally helpful and the process was painless Sam *****and Jeff ****And their team handled everything well above expectations I could not be more pleased
My loan officers name is Jeff *****I decided to go with Mutual go Omaha because Jeff was very honest boy the fees and timeline of our loan. Jeff kept us updated throughout the process. He let us know the current rate and recommended us to lock the rate right now because his research led him to belief it won't go much lower. And he was right!
My sister and I started loan refinancing with John *******June of this year 2020. It has taken more than 3 months to get processed and after all the waiting and delays and chronic need of documents, the approval comes in with surprise unconsented fees!! When asked for follow up regarding these matters. It all of sudden became radio silence from all parties at MOO and as of this morning the loan was closed without any communication to us. The lack of customer care and professionalism is truly outrageous!! We are stunned and a... read more
Business response:
Mutual of Omaha Mortgage ("MOOM") received your review and completed its investigation. We communicated with the loan officer about the issues detailed in your review. A review of the file and your correspondence with the loan officer demonstrates that the items requested by the loan officer were necessary to process your loan and clear underwriting conditions associated with it. The emails provided by the loan officer show that the loan officer remained in contact with you and kept you informed regarding your loan's status.... read more
I have never written one of these before, but figure you should know. Absolutely the worst experience ever! Most unprofessional underwriting group I have ever worked with before. If you value your time at all, look elsewhere. Rates are not great either, not worth the time spent and the aggravation. These folks never proactively contacted me about required documents; I had to constantly follow-up in the hopes of keeping the process on track. Despite my best efforts, it has been the better part of 5-months and I still do not h... read more
I started a home loan refinance process. This bank is not trustworthy. My loan officer gave up on my investment loan process. It’s been two months and I haven’t got a loan estimate. We communicated thru text and phone calls on her private cell phone. I wonder if loan officers are supervised. Definitely a bad experience. I thought refinancing with a bank was supposed to be a formal business experience but it turn out to be a disappointing one.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 916 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open tomorrow at 9:00 a.m.
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