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Murdock Hyundai of Murray
- Car Dealers
- Murray, UT
About this business
Murdock Hyundai of Murray is the premier new Hyundai and used car dealership in Murray, UT. At our dealership, we care about two primary goals. The first is to keep our new inventory fully stocked with the hottest Hyundai vehicles on the road today and second we want to keep our used inventory stocked with popular pre-owned models. We want to win over every customer who visits our dealership with personalized customer service. In other words, we want to build authentic long-term relationships because the better we know you, ... read more
Location details
4646 S State St, Murray, UT, 84107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
We made an appointment and took our 2018 ****** in for an oil change November 9, 2024. When the work was finished, they texted that it was ready for pickup. When we arrived to pick it up, there was one employee at the service desk and he was on the phone. After 10 minutes of waiting for him to get off the phone to help us, another employee came to the service desk. We gave him our information and paid. He sent someone to bring our car to the service center. We waited another 15 minutes and decided to go to the service lot to... read more
I bought a brand-new vehicle from this dealership on July 29 of 2023, and I was advised that the loan was approved and financed through Hyundai finance and my first payment was going to be on September 12th of 2023. On August 16 the vehicle broke down and left me on the side of the road in the State of Idaho having to get a towing truck and spend the night at a hotel. I had to have my wife drove all the way to Idaho from Salt Lake City UT to pick me up and bring me back to Utah, the dealership did not take any responsibility... read more
Terrible Service, they destroyed the Murray location and expect you to hang out and wait for your car for 4 + hours (I do not live in Salt lake area) I asked for my lifetime oil plan to be refunded since I used it 1 time.. they refereed me to the Bountiful location which is a bigger joke because they LIE to you on every occasion, they tell you we will have someone contact you... so 6 weeks later multiple attempts still waiting for these people to contact me, I will own Hyundai and Chevy again but never purchase at a Murdock
I have had multiple bad experiences with this business. Shame on me for continually going back.On my latest encounter my serpentine belt was only half way on a pulley and a bolt that holds a bracket for the ** line was missing and the line was not secure. Not uncommon to have nuts, bolts and screws missing when leaving this establishment. My headliner has permanent grease on it from a previous job as well as some of my leather. A customer should not have to replace hardware or have their car cleaned when leaving their shop o... read more
Their sales people lie straight to your face! We put a down payment for a new car in Jan 2022, we were told it was ***** day wait. But wait that is not correct! when we called to check on it, our sales person had an attitude every time and sounded so bothered that we wanted an update. We were told when we put a down payment that we were 3rd on the list for the color we wanted and we even gave them another color that would work, for which we were also 3rd. Well speaking with a sales manager, it turns out that we are 8th on th... read more
Business response:
The customer was given misinformation to begin with, we apologized and tried to help in any way possible. The timing on getting new vehicles right now is very volatile and changes often. Again, we worked with her and tried to get her an acceptable vehicle as soon as possible. We did the best we could to help and expedite the delivery time.
Don't buy from this dealership! They don't stand behind thier vehicles. We went to Murdock Hyundai because we thought we could trust them. We bought a 2013 elantra which they cleared for sale. Two years later (we have done all maintenance and oil changes) it just died and needs a new engine. Hyundai won't do anything for us, they wouldn't replace the engine and wouldn't even take it as a trade in, even we considered buying a new car from them. Also Jason wouldn't even call us back and was very cold and uncaring for our situa... read more
Business response:
The 2013 Elantra Ms. H****** referenced was purchased “AS IS”. That means only safety and emissions inspections were performed, a detail done, and no warranty was attached. The Elantra had 124,000 miles. She paid $7,332 in total. We explained ‘As Is’ to Ms. H******, even having her sign a document indicating she understood the ‘As Is’ label. We are sorry Ms. H****** feels she did not get a fair deal from Murdock Murray. We strive to satisfy our customers. We are investigating her comments on the behavior of the person she wo... read more
In January of 2017 I leased a new Sonata for 36 months. The lease apparently had several errors and I was asked to fill out the lease paperwork again in February 2017. The same thing happened again in March of that year. At the time I didn’t think much of this as the finance person assured me this was to fix issues on their end. In October of 2019 I started receiving emails letting me know that my lease was up in January and asking what I wanted to do with the car and if I wanted to lease another one. I responded that I want... read more
I'm writing to you regarding my disappointment with your service department. My wife and I were traveling on vacation across the country thrun Utah and other western states On the morning of September 23 I started my car and noticed the low tire warning lit was on. My wife remembered seeing a Hyundia dealership just down the street from our hotel in Murray. I arrived there about 9am and told one of the managers about the light. No problem I'll have one of the techs fill / check pressures in the tires and you will be on your ... read more
Business response:
Dear Mr. *****, We are so sorry you had such a negative experience at our Murdock Hyundai store. Our techs are very good at detecting tire issues and it appears they may have missed yours. When the weather changes ofttimes the tire light will go on which may have happened. There is also always the possibility of your picking up a nail between Murray and when the light came on. That does seem very coincidental however. If you send me your address, we would be happy to send you a car wash coupon or something in your hometown. ... read more
Frequently asked questions about Murdock Hyundai of Murray
How is Murdock Hyundai of Murray rated?
Murdock Hyundai of Murray has a 1 star rating with 8 reviews.
When is Murdock Hyundai of Murray open?
Murdock Hyundai of Murray is closed now. It will open tomorrow at 8:30 a.m.
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