MultiCare Urogynecology & Pelvic Reconstructive Surgery - Tacoma

Marina Bk 

on Google

a year ago

I called them over ten times throughout three weeks in the row to schedule an appointment, but nobody picked up the phone or called me back after leaving them a bunch of messages. I contacted to customer service then and afterwards they called me back. 

Marina Bk 

on Google

a year ago

I called them over ten times through three weeks in the row to schedule an appointment, but nobody picked up the phone or called me back after leaving them bunch of messages. Also, I contacted to customer service to see if they can reach out to this specialty but even after them contacting directly to this specialty's manager they still didn't call me back. After total ignore I switched to Providence. 

Jamie Zeno 

on Google

2 years ago

Hello fellow OAB patients. Make sure you have time, gas & patience to waste because they will try them. My first appointment I arrived and they said my provider wasn't available and rescheduled my appointment. After months under their care they had troubles with my prescriptions being sent to pharmacy. My first urodynamics appointment did not give them the results they needed due to not a full bladder and the nurse did not secure my catheter when voiding so my urine went all over the floor and my foot. Another urodynamics te... read more

Jamie Zeno 

on Google

2 years ago

Hello fellow OAB patients. Make sure you have time, gas & patience to waste because they will try them. My first appointment I arrived and they said my provider wasn't available and rescheduled my appointment. After months under their care they had troubles with my prescriptions being sent to pharmacy. My first urodynamics appointment did not give them the results they needed due to not a full bladder and the nurse did not secure my catheter when voiding so my urine went all over the floor and my foot. Another urodynamics te... read more

Lidia PA 

on Google

2 years ago

Horrible customer service. It takes a month for a referral coordinator to process the referral. And I will not be surprised if it takes scheduling department a month to find first available appointment. When I asked for a good number to reach coordinator I was told that there isn't one and I will be transferred to a front desk. This clinic is not as organized as it was couple of years ago. Ps/ Though according to medicare policy, people that have medicare do not need a referral, the clinic has its own rules ( requires a refe... read more