MRW Mechanical

Wendy Gunning 

on Google

9 months ago

We have purchased 2 full units and within one year he kept on saying maybe next week I will make it out when we requested service for one of the non functioning units. A year later still has not made it out. We had to find a new company to service and order part which still isn't in. He could have helped us last fall and now still without air becuase of his passive communication and complete lack of ethical service to us. 

Eva Soares 

on Google

a year ago

Poor customer service , quality of service and timely service . It took several months to service out AC that was installed by them . After the service, although the AC worked the pump that was replaced continued to make a loud noise. Noticed the AC was leaking water and damaged our wood floor , had to call another company to fix . The pump was so poorly installed it had come apart therefore allowing water to leak into to our floor . In summary , Matt never took responsibility for his late and poor quality of service . 

Evergreen Kerry 

on Google

2 years ago

We called Matt over the recent frigid weekend when our furnace stopped working. He promptly responded to our call and was at our house within an hour, on a Sat no less! Matt fixed the problem in an expeditious manner and clearly explained details on the issue and how to rectify in the future. In a day and age where customer service is virtually non existent, MRW came through in a big way. 

Jignesh Patel 

on Google

2 years ago

They were recommended by friend. Poor communication. Really high markup, they have 90% markup on any part over $100.for $500 part you are charged $1000. We have multiple locations this is 1st time we have been charged rates like this. Guess some business care about 1 time customers rather then repeat multiple clients. We were looking for reliable company to manage all of our hvac for our properties guess this isn't the one. Do yourself favor hire someone else. You will save decent amount of money and there will be Communicat... read more

Amy OConnor 

on Google

3 years ago

Matt Waldman should be embarrassed by his business. We bought a home in Swampscott where he had just installed a new AC handler and condenser. That was two years ago. Last year it took him more than a month to come for annual maintenance. This year it was close to six weeks before I hired someone else…to maintain work he had done. Boy am I glad I gave up on his “service.” Upon entering the attic we discovered the mess he had left on his last visit. A. he didn’t return the insulated cap over the pull down ladder. Not a big th... read more