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MRCOOL Direct
- Contractors
- Lakewood, TN
About this business
Location details
114 22nd St, Lakewood, TN, 37138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wow! James Brown at Mr. Cool Direct was such a huge help with my install. He is thousands of miles away from me but he responds to texts and phone calls and even called me back on FaceTime so I could show him my exact install. I was getting error codes and the system was not working at all. James said it could actually be a faulty condenser. He was telling me this three days before the manufacturer confirmed it. I was not getting this kind of service from the manufacturer! So buy from Mr Cool Direct and use James Brown for a... read more
I am so happy with MRCOOL Direct and with how nice it was to install my new 9k BTU mini split. Everything came quickly and cheeply to my house and I was able to get it installed in about 6 hours by myself. It makes the room almost too cold. The remote makes setting a temperature so easy my kids have no problem controlling the temp of the bonus room. I should mention I was surprised at how quiet it was when it was running full speed.
Great company to work with! They helped get us the perfect size and styles for our house! Great communication and wonderful customer service! Highly recommend! Our system works flawlessly!
I just want to give a big thank you to James Brown at MrCool for setting me up with a great system and furthermore, I really want someone to know how good he is with customer service and troubleshooting. We spoke at length in the fall when I did the install and was invaluable as far as his knowledge. Fast forward to today, I contacted him after normal business hours not expecting a response, once I finally had it connected professionally and he knew exactly what the issue was with one of the head units. Took me 2 minutes to ... read more
I’ve have seven units in my house I really like the product BUT customer service and tech support is absolutely horrendous. Tech support is absolutely not helpful. I’d probably not buy from them again just because of the Tech support
Frequently asked questions about MRCOOL Direct
How is MRCOOL Direct rated?
MRCOOL Direct has a 4.8 star rating with 100 reviews.
When is MRCOOL Direct open?
MRCOOL Direct is closed now. It will open tomorrow at 9:00 a.m.
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