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MRCOOL Direct
- Contractors
- Lakewood, TN
About this business
Location details
114 22nd St, Lakewood, TN, 37138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m electrical contractor and sometimes I install Mr. cole units for clients games over here. Got me set up with one of their Gwin units And the experience was great. Client was super happy.
They did there part and got me a new motherboard in a timely manner. Now I will be fighting Mr.Cool for a refund as it should have been covered under warranty. I will not recommend Mr Cool for their product as Technical support takes way too long to process warranty claims. but if you ever need part or have questions The whole team Mr. cool direct is better than Mr. cool technical support.
Wow! James Brown at Mr. Cool Direct was such a huge help with my install. He is thousands of miles away from me but he responds to texts and phone calls and even called me back on FaceTime so I could show him my exact install. I was getting error codes and the system was not working at all. James said it could actually be a faulty condenser. He was telling me this three days before the manufacturer confirmed it. I was not getting this kind of service from the manufacturer! So buy from Mr Cool Direct and use James Brown for a... read more
I am so happy with MRCOOL Direct and with how nice it was to install my new 9k BTU mini split. Everything came quickly and cheeply to my house and I was able to get it installed in about 6 hours by myself. It makes the room almost too cold. The remote makes setting a temperature so easy my kids have no problem controlling the temp of the bonus room. I should mention I was surprised at how quiet it was when it was running full speed.
Great company to work with! They helped get us the perfect size and styles for our house! Great communication and wonderful customer service! Highly recommend! Our system works flawlessly!
Frequently asked questions about MRCOOL Direct
How is MRCOOL Direct rated?
MRCOOL Direct has a 4.8 star rating with 102 reviews.
When is MRCOOL Direct open?
MRCOOL Direct is closed now. It will open tomorrow at 9:00 a.m.
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