Mr. Rooter Plumbing of Colorado Springs

Lisa P 

on BBB

a year ago

Mr ********************** is not trustworthy. I called them out for a routine snaking of our sewer line in early December 2023. The tech hit a root that the snake "could not clear" (or so he claimed). He sent his supervisor out to camera the line, and supervisor tried to convince me we had to replace that section of our sewer line (for $6800). I did not buy it. Although I had paid $295 for camera inspection (in addition to the snaking fee), it took 3 phone calls over 2 weeks (and me voicing my frustration in the last call) t... read more

Ron B 

on BBB

a year ago

This is a high dollar Company. They are more interested in charging for services in addition to what they were orginally contacted for. They installed cleanouts for my sewer system in my yard. THEY BROKE MY RETAINING WALL AND USE DIFFERENT COLORED CINDER BLOCK TO REPAIR IT1 The wall looks terrible and they left the job without telling me they were done. All i wanted was for them to snake out my sewer line. They told me I neeeded sewer clean outs installed in front yard. I should have listened to my gut and just paid for the ... read more

Amy F 

on BBB

a year ago

They charged me the $95 rooter charge THREE TIMES though they cleared only one line. They refunded one of the $95 charges but not the second overcharge. I have contacted them 6 times and have been told that someone would call me. No one does. 

Petra K 

on BBB

a year ago

If I could, I would have given zero stars. Tried to pressure me into getting an external access laid for 7k.. called a different company who instantly knew what plumbing company was at my house and fixed the issue for $170. Coming to find out that this is their scheme. Sending someone junior to the house, that person finds another issue that he cant fix so h*** call his supervisor who then proceeds to tell you that you need work done in the thousands.. never again! 

Pauline B 

on BBB

2 years ago

Mr ********************** Plumbing just completed the replacement of a cast iron drain pipe in my basement. They did a beautiful job with professionalism, quality servicing, reasonable fees, and cleanliness, leaving my utility room impeccably clean. This is quite a feat considering they had to use a ********************* to break up the cement in order to remove the old cast iron pipe. I will be using Mr ********************** Plumbing for all my future plumbing needs, and recommend them to my family, neighbors, and friends.