Mr. Freeze A/C Masters

John Chan 

on Google

a week ago

I recently purchased a new high-efficiency gas furnace and heat pump. Eric was very helpful in guiding me through the process of choosing the right system for my home. The installation team worked professionally, carefully removing the old furnace and setting up the new equipment. They protected my floors with tarps leading down to the basement utility room and made sure to clean up all old parts and any mess before leaving. Colin took the time to walk me through how to use the new programmable thermostat, answering all my q... read more

Bethany Berger 

on Google

3 weeks ago

eric was great! i called him for a second opinion on my ac repair after another company quoted me a really high price for a new unit. before giving me an estimate, eric checked out my system to see if it could just be fixed. even though another place looked at it, i let him take a look. eric found a small issue and had my ac up and running in just 10 minutes. he saved me a lot of money! really honest and professional service. i definitely recommend them for any ac repairs in new york, and when it’s finally time to get a new ... read more

Catherine Guzman 

on Google

a month ago

After coming back to our house in New York on a hot Saturday afternoon, we found that our upstairs HVAC system had stopped working. Since we were new to the area, I searched online and found a company that provides 24-hour HVAC service. I called their work order line and gave my details to the dispatcher. In about 15 minutes, Bentley called me back and arrived at our place within an hour. Bentley was very friendly and really knew a lot about HVAC systems. He clearly explained each step he was taking to diagnose and fix the p... read more

Briana Velez 

on Google

a month ago

I had an issue with my air conditioning system, which turned out to be my own mistake. Even though it happened on a weekend, Mr. Freeze A/C Masters was quick to help me out. The person who answered the phone was friendly and picked up right away, which was a nice surprise. They managed to get me on the schedule without any hassle. The technician, Bentley, arrived on time and was very professional and approachable. I was impressed with their clear, upfront pricing—no hidden diagnostic charges or surprises. Bentley figured out... read more

Jonah Crawford 

on Google

a month ago

The technician who came to my home in New York was very polite and clearly explained what was causing my AC problem. It turned out to be just the thermostat, and he fixed it right away during the visit. Jalen also pointed out two other things that might need attention in the future, but he wasn’t pushy about selling extra services. My air conditioner is over 20 years old, so he explained that fixing one part would keep it running for now, and another option would be a partial replacement down the road. I was happy with the s... read more