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Mountain-n-Plains, Inc.
- Property Management
- Fort Collins, CO
About this business
Mountain N Plains, Inc is a full service Property Management company that serves Fort Collins, Loveland and surrounding areas. We offer residential property management and commercial management services. Established in 1976, we are the only northern Colorado Property Management company that holds the prestigious designation of AMO (Accredited Management Company) by the Institute of Real Estate Management.
Location details
375 E Horsetooth Rd # 3100, Ste 100, Fort Collins, CO, 80525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT RENT from Mountain and Plains. The final straw for leaving this review was keeping our deposit to pay for maintenance that the property management and/or home owner failed to take responsibility for. I had pictures and proof that these issues were present at move in yet they are fully justified in taking OUR MONEY. Its disgusting they can get away with this. The house needed so many repairs before we even moved in but apparently they had planned to fix these with our hard earned money. Also, dont waste your time clean... read more
Business response:
<p>We are sorry to hear about your dissatisfaction with the security deposit refund and maintenance matters. It's important to clarify that cleaning services are contracted through a third-party cleaning company and the fees you were charged reflect their actual costs. Upon reviewing your initial check-in sheet, we did not find any cleaning issues reported during the move-in inspection. Our standard procedure, outlined in our check-in packet, requests tenants to report cleaning or maintenance issues affecting habitability w... read more
My experience was incredibly negative. The main issue was their negligence in dealing with a leak, and their poor communication, which resulted in a loss of trust. The ceiling was left open after repairs (in a unit that is attached to other homes, and where I was told it must be sealed to prevent the spread of fire). They admit that while the repairs were being completed, mice entered the apartment, but also told me that any mice after move-in are my responsibility. They mysteriously had phone issues when I tried to follow u... read more
Business response:
<p>Thank you for taking the time to share your perspective with us. We greatly appreciate all feedback, whether it is positive or negative, as it plays a pivotal role in our ongoing efforts to enhance our services. We regret to learn that your experience did not align with your expectations. Your concerns are of utmost importance to us, and we are fully committed to resolving them.It appears that there may have been some miscommunication during your tenancy,and we would appreciate the opportunity to look further into your ... read more
Slumlords best describes this company. We briefly rented a home from them in ******** and what you get for the price you pay is honestly pathetic. Nothing except the carpet has been updated in this house. No fans in bedrooms, not even a microwave in the kitchen. AC went out in June and it was days before hearing back from the maintenance manager. I actually fixed the unit (for free!) and was disgusted when I pulled it apart. Definitely not maintained on a regular basis, even though the manager claimed it was serviced annuall... read more
This business seems to be barely able to operate due to their ineffective communication and delegation. It's felt like a part time job just to keep holding them accountable for the numerous things neglected upon move in. It's a shame that companies operate this way and it's evident MnP needs extensive reorganization if they truly want to be the "best property management company in northern Colorado." Property was not re-keyed upon move in, and took 10 days to do so. Back entrance was inaccessible due to a 3-4 feet deep pile ... read more
Business response:
Forrest, Thank you for communicating your concerns with us. We strive to ensure all of our units are properly and professionally turned over and ready for move in when our Residents arrive. However, there are occasions when items need to be corrected after the move-in due to the short time period between a move-out and move-in. That said, we apologize this was not your experience, but we’re pleased to report that your requests are being resolved and according to our records, our office has responded to all of your concerns... read more
I would not recommend this place. The apartment was dirty when i moved into it. I left it cleaner then when i left. I was still charged a cleaning fee. The maintenance guy was not professional and never did the work he was suppose to of done. He entered the home to supposedly do some maintenance work. The only thing that was done the day he came when i was at work was calked the window and calked the back kitchen counter from the fridge to the stove. I moved into the unit and all of the cupboards where disgusting in the insi... read more
Business response:
Hello Jessica, Thank you for bringing your concerns to our attention. You were a valued tenant, and we pride ourselves on consistently going above and beyond to treat our tenants fairly, respectfully, and honestly. On the day your lease started we asked that you call in any cleaning issue so cleaners may be sent back. Since we are willing to rectify any cleaning issues you have upon move in, we require the property to be thoroughly cleaned to our standards when you vacate. Per your application, you agreed to take the prop... read more
By far the worst company I have ever rented with. Their customer service is horrific! They always treated me in a demeaning manner and made me feel less than, no matter how kind I was to them. They are in the business to charge outrageous fees for anything they can and will not work with the tenant. I was so displeased with how they treated my that I was willing to break my lease early. The property was not clean when I moved in, paint chipped walls and a few broken items, I fixed on my own. When I moved out I left the prope... read more
Frequently asked questions about Mountain-n-Plains, Inc.
How is Mountain-n-Plains, Inc. rated?
Mountain-n-Plains, Inc. has a 2.6 star rating with 165 reviews.
When is Mountain-n-Plains, Inc. open?
Mountain-n-Plains, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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