Moses Lexus

JILLYA MCCOWN 

on Google

2 weeks ago

I have always been pleased with the service until this time. I was asked to pay a different amount than what my invoice showed. They said it was a software problem. I also paid for a maintenance package and for some reason it’s not been granted. I called and talked to a man once, he said he would call me back and didn’t, I called 1 week later and got his vm. I left a message and still waiting for him to call me back. (It’s been 4 days) 

Fred Ferri 

on Google

a month ago

I have rusted struts on the hatch. A rubbing sound when the hatch closes. 2021 NX. Obviously a defective strut. They looked and found nothing. Twice, service didn't return emails. When contacted I was told the rust isn't causing the rubbing. I accept that but there's still rust. They won't help me Contacted Lexus Engagement Center. They referred me to the dealership. No help. Terrible experience. I'll never buy anything from Moses again. Stay away from Moses. 

Brent Neace 

on Google

a month ago

Service dept. does NOT live up to what they told us at the time of purchase. 3 weeks to replace an alternator under warranty. No loaner vehicle as advertised, no updates on status of repair under warranty. We made weekly calls and didn’t even get returned phone calls after leaving messages. Blames parts being on order but when we called around to other dealers they all had them in stock. I’m sure they were under staffed or short handed because the service team that was there could care less. Do better Moses. 

Nabil Boustany 

on Google

a month ago

I have a very good experience with Lexus. They are very welcoming and helpful. Punctual and was done as described and discussed. 

Khalid Razzaq 

on Google

2 months ago

As always this service was a good experience. Wait time was a bit longer but we were informed that was due to shortage of staff. We left service department very satisfied.