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Moses Lexus
- Car Dealers
- St Albans, WV
About this business
MOSES LEXUS IN SAINT ALBANS, WV Exciting changes have elevated our customer experience, and there’s more to come. We’re reaching out to reintroduce ourselves, invite you to experience an amazing selection of prestigious vehicles, indulge in the region’s best in luxury customer service – and to extend an elite, exclusive gift just for you. WHY L/CERTIFIED BY LEXUS? The smart choice has never been this desirable. With industry-leading program benefits,* along with the innovative design, technology and p... read more
Location details
1433 MacCorkle Ave, St Albans, WV, 25177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I have rusted struts on the hatch. A rubbing sound when the hatch closes. 2021 NX. Obviously a defective strut. They looked and found nothing. Twice, service didn't return emails. When contacted I was told the rust isn't causing the rubbing. I accept that but there's still rust. They won't help me Contacted Lexus Engagement Center. They referred me to the dealership. No help. Terrible experience. I'll never buy anything from Moses again. Stay away from Moses.
Service dept. does NOT live up to what they told us at the time of purchase. 3 weeks to replace an alternator under warranty. No loaner vehicle as advertised, no updates on status of repair under warranty. We made weekly calls and didn’t even get returned phone calls after leaving messages. Blames parts being on order but when we called around to other dealers they all had them in stock. I’m sure they were under staffed or short handed because the service team that was there could care less. Do better Moses.
I have a very good experience with Lexus. They are very welcoming and helpful. Punctual and was done as described and discussed.
As always this service was a good experience. Wait time was a bit longer but we were informed that was due to shortage of staff. We left service department very satisfied.
The service was terrible. Waited for one hour to get the shuttle, Then told me the 6 months car maintenance isn’t necessary. Just because it’s Lexus care free two complimentary service. Left there without doing anything. I don’t know why they sent me two trash AD.
Frequently asked questions about Moses Lexus
How is Moses Lexus rated?
Moses Lexus has a 4.5 star rating with 231 reviews.
When is Moses Lexus open?
Moses Lexus is open now. It will close at 8:00 p.m.
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