ReedThis on Citysearch
12 years ago
03/23/2011, 17:04 PM
MOR Furniture - TOXIC Fabric - Fibers – Summary:
Sells Defective Merchandise.
Sells Merchandise that may be Hazardous to Human Health.
Fails to Communicate to Customers after Reporting Problems.
Fails to Remedy even Serious Issues with Merchandise.
I purchased a love seat/double recliner at the MOR store in Bakersfield California and recently contacted the company regarding the disintegration of the threads in the fabric after zero use.
The fabric that separates the Corduroy like-raised pile is disintegrating into almost airborne size particles which could be hazardous if inhaled. The larger particles are sharp enough to puncture the skin.
I sent an email to MOR and contacted the San Diego office by phone on 3/9 and spoke to a Representative named "Oscar" who asked me to send photos and said he would follow-up upon receiving them.
No follow up from Oscar by phone or email. I sent another email on on 3/14 with no response. I called MOR in San Diego on 3/18 and spoke to a person by the name of "Hyman" who claimed to be a supervisor. He looked over the pictures and emails sent to Oscar and decided he would call the GM at the Bakersfield store and see what they wanted to do rather than making a decision at the corporate level. I received a call back from Hyman Stating that because the furniture was sold "AS-IS" MOR is declining to credit, exchange, or refund.
So, my advice, DO NOT BUY ANYTHING from this company. They will eventually be driven out of business like customers finally did to Levitz Furniture after years of consumer abuse.
I plan to send the photos and the story to the proper State and Federal agencies e.g. Consumer Protection, etc. for them to follow up. You can see photos of the particles at PissedConsumer dot com.
Hope this posting helps others.