Monticello by the Vineyard

Cassandra M. 

on BBB

7 years ago

I have been a resident since May 2016. I found a bed bug in my apartment. Management wants to charge me $300.00 to exterminate. Management wants to blame me for the bed bugs, saying I could have brought the bed bugs in the apartment. I told them I did not and to prove that I did. I was told that it was in the lease agreement about the resident being responsible for the bed bug issues. The complex has dog feces all around. The management does not clean up the property. This has been an absolute negative experience living here... read more

Shar P. 

on BBB

7 years ago

I recently moved out of a property that was just bought by Steadfast Management on September 7. Two months later I still have not received my refund for my deposit. I have spoken with the property manager and a leasing agent on several occasions but to no avail. I was given two numbers to contact someone at corporate 888.851.7545 and 949.852.0700, I left messages and no one has contacted me back. I have decided to file a small claims case against them. This is really poor business practice on them. Residents are expected to ... read more

RentersRegret 

on BBB

7 years ago

I have spent the last 5 months going back and forth with the Community manager regarding repairs and leaks in my apartment. From day one when I placed a work order in they have have lacked proper communication and follow through on the matter. The first instance of the leak the Repair technician notated he did not find a leak when I had a pool of water sitting in my bedroom in July. in august the issue returned again and I emailed the community manager directly. He assured me they would find a resolve and sent out the men to... read more

Debo D. 

on BBB

7 years ago

Me and my family are highly unsatisfied with the service received from Ashley Oaks apartments in San Antonio, Texas (16400 Henderson Pass). We are a military family. I received orders to deploy and my wife had to find an apartment quite fast before I left. Two week before my deployment date my orders were reversed. My families move in date was November 16th. We called over a month in advance to let the complex know we wouldn't be moving into the apartments due to the change of orders. We assumed that the complex would work w... read more

Emily I. 

on BBB

7 years ago

I have been staying at Brice Grove Park Apartments in Canal Winchester, OH. I signed onto a second lease 4 months ago and have never been treated worse. The property "management" team has been harassing me for the past month about a "broken blind" I say "broken" because it is not broken at all. If you come inside and look there is no crack or anything at all wrong with the blind. The other two are definitely broken and I have said that I will replace them but they want me to replace the other blind. Which I will not do becau... read more

Brittany R. 

on BBB

7 years ago

Exceptionally poorly managed apartment complex - I would not recommend anyone looking for an apartment sign on to do business with these people. The following is a complaint I sent to them that has yet to be addressed: "I currently live at the Terraces on Brompton Property in Houston I'm calling to complaining about the unprofessionalism of your staff their and their negligence in handling a significant mold issue in my apartment after Hurricane Harvey. On 9/3 - after the staff returned to the office following the storm - I ... read more

Lindsay H. 

on BBB

7 years ago

Pretty much the same as everyone else. I call and call and call, no response. I've emailed, nothing. Leave messages, nothing. No wonder the staff at my complex are just the same, they learned from the best. 

Julie N. 

on BBB

7 years ago

I live in Smyrna Ga. steadfast property. I moved here last Oct. I was told a power wash would happen within a week. No never happened ! I was told the fan , the doors to washer& dryer room would be fixed no still not fixed 9 months later .... I now found a rat in my apartment after being gone for a few days for work. It's bigger than my dog! My apt. Is spotless because I'm rarly here. No food ... just holes in the wall where HVAC is so they got in easily ! A week later their idea of taking care of this problem is having a ma... read more

Chelsea Little 

on BBB

7 years ago

We have called and left messages, as well as emailed them in regards to poor management and other complaints with zero response from them at any time. It just shows how much they actually care about their company and the people who keep it afloat. Surprised they are still in business with the way they do things but I don't doubt they will be under soon, if you treat your customers like they aren't worth anything, you become worthless.