Montcler Hotel & Resort Corporation

Kendall Spivey Jr 

on Google

2 years ago

Absolute worst experience I have ever had my whole family had stayed at this hotel for a wedding every single one of our card was charged incorrectly my card was charged over seven times for a total of $1600 they gave me the runaround on why they couldn’t fix it stating their night auditor had an emergency and cannot come back to the store for a week when she came back a week later she claimed they change systems so she could not get into the old to see what happened I disputed most of the charge but still ended up paying fo... read more

Anonymous 

on Google

2 years ago

Absolute worst experience I have ever had my whole family had stayed at this hotel for a wedding every single one of our card was charged incorrectly my card was charged over seven times for a total of $1600 they gave me the runaround on why they couldn’t fix it stating their night auditor had an emergency and cannot come back to the store for a week when she came back a week later she claimed they change systems so she could not get into the old to see what happened I disputed most of the charge but still ended up paying fo... read more

Anonymous 

on Google

2 years ago

Terrible stay. The Air conditioning would not go below 78 degrees. The manager came to my room and told us we had the settings wrong . it did not improve! The breakfast on Sunday consisted of 2 loaves of Butternut bread to make toast. The only positives were that we could gather in the lobby as a group and the clerk at the front desk was super nice and helpful.None of the restaurants are open. Also the rugs in the rooms were buckling and we were afraid for my elderly parents. 

Mary Johnston 

on Google

2 years ago

Terrible stay. The Air conditioning would not go below 78 degrees. The manager came to my room and told us we had the settings wrong . it did not improve! The breakfast on Sunday consisted of 2 loaves of Butternut bread to make toast. The only positives were that we could gather in the lobby as a group and the clerk at the front desk was super nice and helpful.None of the restaurants are open. Also the rugs in the rooms were buckling and we were afraid for my elderly parents. 

Anonymous 

on Google

2 years ago

We usually stay at less expensive hotels. We came from Kentucky for son's wedding and decided to stay at a 5 ***** hotel. Unfortunately we didn't read the reviews before we booked 3 nights and 2 days. BIG MISTAKE !! (( NOTE : This is NOT a 5 * hotel ! It's not even 3 * on a good day. The service was non- existent. We asked for more towels on the first night and had to go to the desk to get them ourselves the next night. Asked for kleenex, we had to get those with the towels. They did have wifi so my tablet worked but the pho... read more