Monroe Dodge Chrysler Jeep RAM Service Center

Mrs Maveal 

on Google

2 months ago

I normally refrain from giving reviews, but the entire process of getting my car fixed this week warrants one! My service advisor, Kelsey, was extremely helpful and very kind in handling the stressed out version of me. To my defense, being without a car for 5 days is almost impossible nowadays. Austin was equally impressive with his customer service skills and was able to provide a rental for my family. Making those 5 days without our vehicle stress free! I cannot thank them enough for the service provided! 

B M 

on Google

6 months ago

Just want to give a huge shout out to Jamee D who works in the service department. She made my whole ordeal so much easier on me. She kept me updated on what they found and made sure the part was ordered in a timely manner. She was detailed with her answers when I asked questions she didn’t know, instead of blowing it off she went and found the answers for me! She actually cares about her customers. What took other services departments weeks even a month to correct my issue on prior vehicles, took this place two days! It all... read more

Craig Cumbo 

on Google

9 months ago

Over the last 15 months on 4 separate visits the service department has been unable to fix the same ongoing issue. Now that the vehicle is out of warranty, I was informed any further work trying to resolve this issue would be done at my cost. I have also had my vehicles paint scratched while they had it. Another time the power running boards were unplugged when returned. And the last time a plastic bag and a service floor mat was left in the vehicle.