This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Monroe Bank & Trust
- Financial Services
- Monroe, MI
About this business
With unmatched flexibility and creativity, Monroe Bank & Trust combines exceptional expertise in personal banking and business banking with financial planning, investment services and estate planning to provide customers World Class Banking with a Local Address. In addition to supporting strong economic growth, MBT is proud of its tradition of Community Service from Monroe's Community Bank. MBT supports over 200 organizations with an average of 8,000 employee volunteer hours annually through the ENLIST (Employees Now Linked ... read more
Location details
102 E Front St, Monroe, MI, 48161, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
In November of 2021 I open an new account with first merchant and my check was little over **** dollars first they tell me that it will take 3 day to clear then 10 days the they tell me it will take 30 days when I went there on the 30th day they told me I can't withdraw any money from my account on the 30th day I have to wait until midnight on the 30th day no one at the bank told me that not even the bank manager and there is a big misscomuation problem at this bank
Business response:
Thank you for your feedback. First Merchants Bank strives to be a responsive and high-performing bank for consumers and clients. Unfortunately, the information provided here was not sufficient to identify any customer or account with specificity. To help us further investigate this matter, please provide a phone number and account number to ************************************************************ or **************. Thank you.
I have been a merchant with First Merchants Bank for 20 years. We moved our sucessful business 5 hours south and have stopped doing business with them. There is no exit plan with this bank and if you try to escape, they will **** you down and threaten you if you do not pay for invented fees and now overdraft charges because of the fees they charge. We had some funds still on the account and because of the oblivious charges, we are not being charged for overdraft fees accruing daily! As I try to convene with them on the phone... read more
Business response:
It is our understanding that all fees from your loan were reversed, and that you were advised to close out the account causing issues, which was completed. All of your overdraft fees have been refunded and you are pleased with the actions First Merchants Bank has taken on your behalf.
I am writing this letter to file a legal complaint against this bank regarding their banking efforts to ******* money from black own business bank accounts. I open this account September 7, 2018 and since I had this account this bank has *****paid out an overdraft on this account. When I opened this account, it was two things I ask about and that was ********************, and a Line of ****** for my business. I sat down with banker name ***** and when I asked her about their overdraft protection program, she said, You will h... read more
Business response:
These fraudulent claims have been disproved with the FDIC and the BBB has closed the complaint. As a courtesy to the customer, First Merchants Bank has also refunded all of the assessed customer's fees, even though they were charged legitimately.
First Merchants Bank took over Monroe Bank and Trust in 2019. Since the merger, as a customer of the bank, it has been one issue after another. There is an avenue to submit issues online but issues are seldom addressed. From my perspective, the merger was a complete flop. The issues at the time of the merger were numerous and they continue to exist. As an example, over a year after the merger and originally reporting the issue, online bill payments issued from my account has payee information printed on the checks from a com... read more
Business response:
Patrick, We are sorry to hear about your experiences with our online bill pay process and your concerns about interest calculations. If you could please email us a personal message at customerservice@firstmerchants.com and include good contact information (phone/email), we will have our Vice President, Market Leader over our banking centers reach out to you. Alternatively, you can call our Customer Service team directly at 1.800.205.3464. Thank you.
If I could I would give this company -stars. My daughter took a college loan with this company dba Invested. Even though her loan was deferred they continue to harass us for payments. ES services this loan and says we own nothing until my daughter graduates. Yet we just received a summons. Merchants says we owe them almost $30,000 in interest, on a loan that is in deferment. Why is this company even presented as a choice of institutions for students loans. It is predatory and I don't even know how to afford a lawyer to comba... read more
Business response:
Susan, we are so sorry to hear that you are having problems with Merchants Bank and your daughter's student loans. However, you wrote your review for the wrong bank. This is First Merchants Bank and our bank does not offer student loan products. We hope you are able to rectify your situation with Merchants Bank.
I had went through the loan process for changing my line of credit over to a conventional loan and was pre-approved. I asked before we did the appraisal if there would be any problems later on. I was told there would be no problems at all. We did the appraisal and then the underwriter wanted me to start with the jumping through the hoops and I did as they ask.Several different things they asked for that were not mentioned in the pre-approval. In the end they denied my loan that was for less than half the value of the propert... read more
Business response:
We're sorry to hear that you had a poor experience with your loan and appraisal. We are currently investigating to determine what happened.
If I could give zero stars I would. This bank sets up accounts for the kids at a local elementary school to help show kids the value of saving. Cute idea right? Except when the child doesn't put money in on a regular basis the account charges a fee so eventually the child has nothing left and the bank essentially is stealing from an eight year old. Nice job Monroe Bank and Trust! Lesson learned by my eight year old is not to use this bank as it is bad and steals.
Frequently asked questions about Monroe Bank & Trust
How is Monroe Bank & Trust rated?
Monroe Bank & Trust has a 2.5 star rating with 32 reviews.
When is Monroe Bank & Trust open?
Monroe Bank & Trust is open now. It will close at 4:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com