Monograms's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Monograms

2.3

About this business

Monograms Inc specializes in embroidery, applique, and personalization of household items, clothing, and much more. 

Location details

6344, 5905 Kingston Pike, Knoxville, TN, 37919, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.328 reviews
Select a rating
Keli K.'s profile image
9 years ago

Terrible customer service. The older lady (who might own the place) acts like she doesn't care if you do business there or not. She was not at all helpful and actually quite rude. They do good work, not sure if it's worth the attitude you get when working with them. 

Laurie M.'s profile image
10 years ago

The absolute worst customer service I have ever experienced!!! They refuse to fix a problem with the quality of their monograms! DO NOT order from this company. Buyer BEWARE...you are stuck with their product, even when the mistake is their fault. They don't care, very disappointed!!! 

tracy.taylor.9809's profile image
tracy.taylor.9809 
11 years ago

Outstanding work! The girls at Monograms are so helpful. I carry all my items here, and they always turn out great. I highly recommend! 

nomonograms4me's profile image
nomonograms4me 
12 years ago

Horrible and expensive experience. Very rude customer service, poor quality, and they refused to fix a mistake they made! When I reponded to their snide attitude, I asked, " do you not care about correcting your mistake and customer service or satisfaction?" Her response was a flat "no." Never would I recommend or return. 

allysversion's profile image
allysversion 
12 years ago

I love this place! They've been monogramming items for me and my family for years! Look what they did for my daughter. They are always getting new fonts and items in and all their prices include the monogram. Its definately the way to go if you're looking for a personal gift! 

emnadsmom02's profile image
emnadsmom02 
13 years ago

The employees in this store are rude and act like they don't want or need your business! I will not take anything to this business ever again! For a small business in a tough economy, one would think they would be nicer. 

farragutparent's profile image
farragutparent 
13 years ago

The people working here are rude. They are not helpful and the services are over-priced. I waited a couple days and called asking for the owner to let them know that they had a bad employee, crazy thing is the owner didn't really care and actually sounded exactly like the rude employee! 

poorservice1010's profile image
poorservice1010 
16 years ago

DO NOT take your items to get monogrammed at this shop if you want them done correctly. My order was done wrong and when I returned in hopes to have the items fixed, I was told the monograms could not be taken out and redone. The manager was very smug in her attitude and did not offer to fix or return my money....this was their error!!!!! Their excuse for no refund of money was that they were a small business and coudn't afford it. Well I"m pretty sure with the prices they charged they could afford to refund my money, and fo... read more

Frequently asked questions about Monograms

How is Monograms rated?

Monograms has a 2.3 star rating with 28 reviews. 

When is Monograms open?

Monograms is closed now. It will open on Monday at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com