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Moe's Southwest Grill
- Mexican
- Charlotte, NC
About this business
Location details
8536 University City Blvd Suite 3708, Charlotte, NC 28213, Charlotte, NC, 28213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I had one of the worst customer service experiences at Moe’s Southwest Grill and I will not be returning. When I walked into the store, General Mananger Johnathan messed up my order twice ! I ordered a bowl of queso with chips and a mor meat Moe cheese. Jonathan was the one who checked me out. He rang my order up incorrectly, charging me for double meat — which I never asked for. It turns out his employee had added it to the bowl by mistake, but instead of correcting it, Jonathan left the overcharge on the bill. To make matt... read more
I had such a great experience at Southwest Grill thanks to Chris! He was so pleasant, patient, and helpful as I created my veggie bowl (I had so many questions about the sauces 😅). Hard to believe he’s only been working there for about a week—he gave excellent recommendations and made the process easy and enjoyable. The salad looked so good I couldn’t wait to eat, so I decided to dine in. Great customer service makes all the difference, and Chris definitely delivered!
⭐☆☆☆☆ I’m highly disappointed in my recent trip to Moe’s. On an afternoon outing with my family, we expected to hear the usual friendly “Welcome to Moe’s!” greeting that makes the experience enjoyable, but there was no welcoming environment at all. The burritos felt cheap, soggy, and lacked quality. To spend nearly $60 on such a disappointing meal was frustrating and a complete waste. Needless to say, we won’t be returning to Moe’s anytime soon.
Great food and fast friendly service!
Walked in and the welcomed me and the employees were so nice and kept the place clean and helped me make the food I wanted. Such great service and food. Love the staff there they are absolutely amazing especially the guys who were working late on September 7th 2025. Best employees and service. They did so great and made that place a million times better.
Frequently asked questions about Moe's Southwest Grill
How is Moe's Southwest Grill rated?
Moe's Southwest Grill has a 3.7 star rating with 583 reviews.
When is Moe's Southwest Grill open?
Moe's Southwest Grill is closed now. It will open at 10:00 a.m.
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