Modern Fan Company the

Brian Dillard (armchairdj) 

on Google

2 months ago

Amazing customer service! I bought several fans from them and waited months to install them. Once it was time to install, I realized that there was a small manufacturing defect in two of the fans that prevented proper installation. I feared that because it was months later, I'd have no recourse to get the problem fixed. But I immediately heard back from The Modern Fan Company w/ a sincere apology and a complete replacement. They didn't even make me send the original fans back before sending out the corrected replacements. Th... read more

G L 

on Google

5 months ago

I’m very disappointed in my Ball fan. Despite being installed and then reinstalled professionally it vibrates and hums incessantly during use. It also lacks some of the convenience features on the remote that the much lower priced competing models at Lowe’s or Home Depot have. The design is nice but the performance, especially for the cost, is extremely sub par. 

Levi Wiggins 

on Google

8 months ago

Great Customer Support! Trouble shooting your own fans is vital - but The Modern Fan’s Melissa is a broad technical support wizard, and in spite of the fact that Amazon gave me the support number to a manufacturer that did not in fact make my fan, Melissa had no problem troubleshooting, diagnosing, and in fact helping fix the problem. As it turns out, your fan needs to be moving in order to change direction. So just reiterate, fan, moving, change direction. Sort of like driving forward before you shift into reverse, it’s a b... read more

Holly East 

on Google

5 years ago

Unbelievable customer service and 'limited warranty'! When my Altus flush stainless steel fan developed a low hum, I contacted Modern Fan Co. I was led through a remote analysis of the problem by Melissa and she determined that the problem was in the motor of the fan. As my heart sunk, she added that it was covered under the limited warranty!!!! Within 3 days, I received the new motor housing and my fan is perfect again. This fan is a primary fixture in my great room and people always ask me where I purchased it. I'll never ... read more

Joe Badera 

on Google

6 years ago

I purchased the GUSTO CEILING FAN in 2013 (over five years ago!). I love love love this fan, and have since the day it was installed! It's modern, sleek, unique, and ultra quiet. The fan is solid and very well made. Why am I finally writing a review? Well, I called The Modern Fan Company customer service today as the hand held remote, and thus the fan, stopped working. Melissa answered the call (on the second ring!) and was super helpful and knowledgeable. Instead of selling me a new remote, she patiently walked me thru rese... read more