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Mindspace Psychology
- Healthcare
- Beaconsfield, VIC
About this business
Location details
16-18 Woods St, Beaconsfield, VIC, 3807, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid $350 for a half hour appointment which was supposed to be via zoom and they never joined the link, only called via mobile. They stated that further details would be emailed and nothing was received. Very disappointing that businesses who are supposed to help mentally, prey on the needy.
AVOID AT ALL COSTS! Just want to preface this by saying that my experience with my therapist was incredible and this review is no reflection of them! Admin are absolutely hopeless. Emails ignored, multiple phone calls left unanswered. Appointments cancelled without letting me know - they won’t even contact you to let you know that your therapist has left the clinic! I only found out because the money for the appointment wasn’t deducted from my account. Tried to call 4 times throughout the day, not once did they answer. Ended... read more
Watch out before you book with them. They make you pay before your appointment - the full amount not gap. Cancellation fee if you cancel within in 24 hours is 50% or more. But double standard, they cancel within 12 hours notice and want to apply the full amount to your next appointment without guaranteeing an appointment time. When you request a refund it takes 2 weeks for them to respond regardless of several attempts to contact them via email and phone. It’s been almost 3 weeks and we have yet to receive a refund. This is ... read more
Was very happy , but then one of my phone sessions was cut short. Psychologist didn’t even bother to call back. I tried to contact receptionist and finally after a week they made another appointment. I waited and psychologist didn’t call me. I tried to make contact with the Practice manager to make a complaint. I contacted them 5 times I even wrote a email. It’s been 4 weeks and still haven’t heard back. - Very disappointed with their unprofessionalism.
I cannot fault Mindspace Psychology at all. Walking into the waiting room is always warm and welcoming, all the ladies at the front desk make an effort to great you by name and make short meaningful conversation, they’re all so lovely and caring and they all seem to really enjoy being there and being with each other which is so nice. Jocelyn is a wonderful psychologist, she’s very knowledgeable, she’s kind and she’s so patient and reassuring. She never makes me feel rushed, and she has a great tool box of skills and exercise... read more
Frequently asked questions about Mindspace Psychology
How is Mindspace Psychology rated?
Mindspace Psychology has a 3.3 star rating with 34 reviews.
When is Mindspace Psychology open?
Mindspace Psychology is open now. It will close at 5:00 p.m.
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