Charlene L. on BBB
3 years ago
07/02/2018, 17:02 PM
I stayed at this hotel from Fri June 21st-Fri June 29th. I was one of over 1400 ********* ** *** **** ********** and nearly 3-400 more husband ********, ******, as well as non ******* ******** spouses and children. The average. age of these w9men are 75 or older as well as some younger women, some of them pregnant and many of them used walkers, scooters, canes etc.
This hotel was a complete cluster mess. We were in town for the Supreme Session for the ********* ** *** ****being held at the **** ******Center. The Cincinnati temple ** **** was responsible for setting this up. They started 3 yes. ago. They were not told that the hotel was going to close for renovations after our convention.
Many of the complaints of other people was also true for us.
A few weeks before, another convention had stayed there and had broken the escalators. The hotel DID NOT FIX the escalators for our group. Since our registration area, our Shop till You drop vendors, our scooter rentals as well as the Skywalk to the **** Center is on the 2nd floor, broken escalators meant more people having to rely on the slow, inadequate elevators in both towers. The Avril. wait time was anywhere from 30-60 or more minutes every time there was an event we has in the **** Center, making us late for EVERYTHING. Women in long skirts, formal dresses, heels, wearing crowns were forced to walk down the stairs. My room was on thec13th floor &had to walk down because I was waiting nearly an hour and in one case 1 3/4hr and had an obligation to be at the ****Center. There were women walking behind me from the 23rd floor ( in heels &crowms), or pregnant and in formals and heels and Crowns.
I spoke with a manager twice to tall him that this was unacceptable and that he should assign a staff person to be in every elevator to control the buttons.
He proceed to lie to me that is was against the law in Ohio and against fire codes to have a staff person man each elevator. The few times they did have staff in the rlevator we did not seem to have these problems.
The Cincinnati Queen had a conversation with a manager to deal with the elevator issues, as well as other complaints with the rooms etc. He said he would discount the rooms. We were paying $110 plus taxes ($129.99) per person, per room per night. She told we would be discounted $20 per person per room per night ($90 plus taxes) for our inconvenience. She then told us.
The ice machine started acting up and smelling like the motor was burning out. We reported it 2 days in a row as we were afraid of a fire. The second day we were more insistent and their solution was to pull the plug, and put a sign on saying to go to another floor for ice. This added to people trying to get on elevator or having you walk up or down stairs.
The day we checked out we WERE NOT given the discount. I made a stink about my problems and got the discount and got a refund credit immediately to my roommate card.
I then told others but most didn't and was told it was "only one cranky woman who has some problems ". They are an embarrassment to the city of Cincinnati, the state of Ohioand should have codes come in and shut them down, fine themfor every violation they can find.
I would never stay there again, I feel that it would take a complete change of management, intense training in customer service for their manager's and a sincere change in attitude in the corporate philosophy about how they treat their customersand their complaints before I try them again.
I would also not stay at ANY of the other Millennium hotels around the country owned by this corporation.