Milan Laser Hair Removal

Rachel K 

on BBB

3 years ago

Went in for a free consult, the ladies were very friendly, showed me a contract but gave me no time to look at thoroughly. She was rushing me to sign it and kept trying to make small talk to distract me from reading it. Little did I know, signing that contract, they pulled my credit score and signed me up for a loan. They also gave me a scratch off for up to **% off. The lady was acting so shocked that I pulled that one, but reading below that seems to be the trend to get people to sign. Big scam of a service, I am in the pr... read more

Syed K 

on BBB

3 years ago

I would say I gave one star because they want you to sign up for a contract that you cannot null or void. So if you have buyers remorse then you will not be refunded even if you have not started your service. This is stealing at its best and such should be stated at the beginning of the consultation. I will say though they are soft spoken and kind and you will feel welcome which is why I gave 1 star but the rest of the agreement is a scam 

Becky H 

on BBB

3 years ago

On March 17th 2023 I went for a consultation at the Johnson City, Tn Milan Laser location. Staff were kind, however without giving me adequate time to read through the contract details or have it looked at thoroughly, I was pressured into signing a package contract for a 36 month loan. The process was extremely rushed with significant pressure to decide, sign, accept on the spot. At no time prior or during the consultation was I told I'd have to sign a loan for their service. I was handed a scratch off card to receive a disc... read more

Maricella L. 

on BBB

3 years ago

In April of 2022, I went to Milan Laser Hair removal for a consultation. After being pressured about the benefits with choosing Milan Hair removal vs others, the pricing, the packages, the less than 10mo. results, reduced sweat, and the pain free treatments, I was persuaded into not only applying for a loan, but also told service can start immediately that day. Every detail and piece of information during my consultation has been false. Not only have a found I have been ripped off with the pricing compared to others and time... read more

Kiersten T 

on BBB

3 years ago

I felt pressured into signing this contract and immediately went about cancelling it. I received one treatment during the consultation and called multiple times offering to pay for the one treatment while cancelling the rest of my loan. I eventually went in person and was told that cancellations were very rare which I find hard to believe, but was promised a refund for the remainder of my loan. After 2 weeks of no follow up, I called back and was told that it “takes a few days to go through” (even though it had been two week... read more

Krystyna C 

on BBB

3 years ago

I have been trying for over a month now to have my services canceled. I spoke with Kathy who oversees the Cincinnati area stores on January 20th and she assured me that we would be able to cancel my contract and receive back a partial refund. I followed up via email on 2/2/23 and 2/10/23 and as of 2/15/23, I have yet to receive any follow-up call or email from anyone at Milan Laser. I should have never signed up ************, and I would warn others to stay very far away from Milan. 

Aja P. 

on BBB

3 years ago

*************************************************************** ********* I decided to continue my treatments and in 2021 i signed a contract with **** to purchase 2 Brazilian treatments, I received 2 treatment before i canceled my appointments *************************************************************** *************************************************************** ********************************* Due to this i no longer wanted to attend Milan Laser in Utica and they Refunded some of the money to **** Lending. On 1/10/... read more

Chelsea K 

on BBB

3 years ago

I've been very happy with my experience at Milan so far. I'm several treatments in and have only every experienced friendly and attentive staff at my appointments. It can sometimes be hard to schedule treatments but I'm usually able to get in without any real issues. 

sa F 

on BBB

4 years ago

I went for a free consultation and the information was misrepresented to me. I was told if I proceeded I would be approved for a loan. I then received an email saying I signed for a loan even though I never agreed to it. I called Milan to try to cancel this and they said it was a binding contract. Milan is refusing to cancel even though I never received any treatments. Please be aware!!!!