As a multi-time Chevrolet Dealer of the Year, we know how to deliver exceptional experiences. Our Chevrolet dealership in Phoenix, Arizona, is where you’ll find a great selection of new and used cars, SUVs and trucks for sale, along with superior customer service to make your shopping experience great. We take this even further by offering online financing and trade-in appraisals for your convenience. In addition, if you’re looking for a reputable auto repair shop in Phoenix, we can help. Our service department is staffed with professional advisors and factory-trained technicians. It also includes a Chevy parts department and state-of-the-art equipment. All makes and models are w

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★★

17 reviews

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4★0

3★0

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1★16

Reviews(17)

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Heather S on BBB

★★

3 months ago

I have had my 2016 Chevy Cruze into this shop no less than 4 times for a problem that still exists and I cant even drive my car anymore thanks to the lack of knowledge and egos at this dealership.

Nicholas M on BBB

★★

7 months ago

If you're thinking about working as a sales consultant for Midway Chevrolet, I would strongly reconsider. Not only was I lied to by *******************, I was misled by everyone that I spoke with. On my first day, as a sales consultant, I was given no direction. I was told I would be receiving minimum wage plus commission. Not only did they wait to inform me about the subsidized minimum wage and draw, they failed to mention this during the initial interview. I returned from lunch break on my very first day, and waited one hour with no direction on what to do.. I was informed by another sales consultant that they wanted me to quit. So I took that hour and applied for several different positions with different companies and actually got two interviews. Never will I ever, do business with Berkshire Hathaway.This is the most non-American, communist proclaiming company, that I have ever been a part of. To everyone at Midway Chevrolet, You're terrible people! Unsincerely, -*****************************

Bailey S on BBB

★★

10 months ago

Still receiving harassing phone calls about vehicles I've traded in YEARS ago! I've spoken with management multiple times to have my number "removed from their system" but they apparently do not know how to actually remove phone numbers. The first time I had ever dealt with Midway Chevy they LOST the car I traded into them at their own tent event. Unless you want to deal with idiots and harassment steer clear of this place.

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Richard B on BBB

★★

10 months ago

Bad service with all the financial staff! At MIDWAY CHEVROLET at *****************************************! They sold me a 2020 suv that had transmission problems leaking oil that they supposed fixed when they didnt went back and tryed to trade it for another vehicle suv that made me sign papers a contract and said its approved! So I left came back a week later and they were all mad at me for no reason!! Why would you let some one drive off and signed papers if there not going to approve the sale! Never going back to this location!

Derek D on BBB

★★

a year ago

Let's start this off at home where we pre-filled out the credit app sand chose a car. credit app came back as indecisive and someone was to call us. before that we made an appointment to drive the car. So, the sales rep **** called us. Never mentioning anything about the car. The car was a Mini ****** listed at $6,995. I asked **** the price of the car and he said $10,599 or close to. I then said it is online for $6,995, he stumbled and said "oh I don't know why that price is in here, that's the old price. I knew at that time he was lying because I've done my research. **** confirmed my appointment for 4:30PM. After the call i was still curious of what was going to happen next i told my girlfriend that this is going to be a bait and switch operation and that I can just feel it in my bones. We arrive and was greeted by someone and I asked to speak to ****. This young man goes inside after asking me if I was here for the Black Mini ******. I thought that was strange, I could have been anyone. Then he came back and said would you like to see it? I said yes and we had to drive to some obscure lot about an 1/8 of a mile away. we pull up to the Mini ****** and there is yellow writing on the windows saying "Emissions needed, windshield and check transmission. not ready to be sold but on the website as available. right then I knew that this was a bait and switch to have someone buy a more expensive car. I needed the deal on this car and to finance it as well. Times are rough and it is all I can afford.After meeting another manager I asked what if I paid in full Monday what is the price, he looked at car online and said $7800. I said no, that's not going to work, I gave him the rundown of how much he probably got it for as a trade in and I offered $6800 and said to call me on Monday. Classic Bait and Switch scam.

Julie R on BBB

★★

a year ago

The service people have been very friendly, but when there's an issue they caused no one is willing to help. I took my car in for an oil change and tire rotation, and when I was waiting I received a text that my vehicle needed thousands of dollars of work. I had the option of authorizing the work or turning it down, which I did because I ALWAYS keep my vehicle up on all maintenance. When the serviceman came to get me to tell me my car was ready he said that those were suggestions on service based on mileage, and since they have no records of my car being serviced there they were included. How can you recommend service if you haven't investigated whether the vehicle needs the service? When I paid, the serviceman said my card didn't go through and asked to have it back so he could swipe it again. Apparently, it did go through the first time AND the second time. When I called the dealership to have my money refunded the woman said the serviceman wouldn't be in for two more days and I'd have to call back then. I asked why there wasn't someone in the dealership who could refund my money (what if he had quit), and she said I could come in because they'd need my debit card to process the refund. So now I have to spend more time and money (in gas) traveling to the dealership to get MY money that Midway Chevrolet took out of MY checking account. They are not making it easy on me to correct THEIR error. I'm assuming that they do not value my business and don't want me as a return customer. I'll take my business elsewhere.

Ophelia D. on BBB

★★

a year ago

Worst customer service in the world! Service Advisors don't listen and NEVER communicate. Only answer questions if you get in their face. Took our 2018 Trax in for ****** mile service and Zaktak coating on 10/8/21. We gave them a list of items that we wanted them to have done and checked. One of the items was the rear passenger tire that registered low tire pressure (22#). We explicitly told them to check the tire. When we went to pick the car up, nothing was said about the tire. When we got home, we reviewed the invoice--nothing on the invoice indicated the Zaktek coating had been applied, nothing was noted about the tire other than the tires had been rotated. I texted our Service Advisor expressing our dissatisfaction with the lack of communication in not noting whether these services had been done. Following morning (10/9/21) my husband had to run some errands and noted that the tire pressure on the tire, which had been rotated to the front now was at 19#. Disgruntled, he took the car back in to the dealership. He learned that the tire had 3 nails in it!!! The mechanic/tech/whatever had noted it BUT we, the customer, were never told. So we drove out of that service department the previous day with a tire with 3 nails in it! Just think of what could have happened--a blow-out, a flat, who knows. Think of the risk they put us in. Questioned the protective coating as well. Well, apparently, they had "a yellow tag" internally that indicated it was done. Well, that's great for them, but we are not psychic and nowhere on our invoice did it indicate the coating had been applied. I complained to a **** and a ***** (who initially took the car in on 10/8/21) and expressed my dissatisfaction with the lack of communication and the liability they put themselves in had something happened with the tire and one of us had been injured. They were apologetic but now the only fix is a new tire. A slight discount was offered for our inconvenience. Really! Will never take our car back to them.

April M on BBB

★★

2 years ago

BUYER BEWARE -THIS DEALERSHIP DOES NOT HONOR ADVERTISED PRICES. I tried to resolve this directly with the dealership but they continue to waste my time with explanations that further outline their shadiness. At the start of the day yesterday we contacted the dealership about two units listed on the site. We confirmed both were available for the price listed. We provided all of the information requested for financing. Remained in contact with the sales person throughout the day as he was busy with other customers. As we put the final numbers together with approved financing, we noticed the payment was higher than what our calculations showed so we asked. At that point we were told there is a second sticker with dealer installed options (which I don't want and don't have a use for). I was asked what price we wanted and we asked for the price on the site. the sales person claimed to go back to management and was told that they could only take $750 off the price which should be an already included incentive. We are talking almost $3K in additional costs. Today I called their Customer Service person as I noticed that all ****replies have her number. No return call. Submitted an inquiry to their contact form and got two sales people trying to contact me. I assume they didn't even read my inquiry. The person I texted with revealed to me that they hadn't even installed the package as of yesterday but it might be being installed today. Very shady. The sales person I am speaking with now can't even confirm if it has already been installed. So I am to pay more than the advertised price for something that may or may not be installed? The sales person yesterday could have stopped the installation to facilitate the sale of the truck. Now I am just being told repeatedly the price plus the dealer add-ons. How you can improve: 1. The dealership should have the correct price and options listed on the site OR the salesman should be up front at the BEGINNING of the conversation on what the price is and the options that have been added. If the salesman isn't up front, take the bullet and honor the original price and spend your time training your sales people on better practices. Very reasonable expectation. 2. If a package hasn't been installed at the time of the deal, you should just omit it immediately and honor the price online. 3. If you have no interest in actually making a situation right, don't bother contacting the customer to harass them again by repeatedly saying "That is the price." It wastes everyone's time.

Business Response:

Ms. ****, We truly regret your reporting any negative experience while negotiation on a possible vehicle purchase with us. We take all reviews seriously and view each as an opportunity to better improve our business operations. It is correct that dealerships may choose to install certain options to vehicles which inherently increase the vehicles sales price. We apologize if there was any confusion related to this process. We have made some adjustments internally to ensure situations such as these do not happen again. We thank you for your input and again truly apologize for any negative experience. Best regards, Dave F******* General Manager

Tom on BBB

★★

2 years ago

Dear David F*******, I'm writing to you today to inform you of my experience at Midway Chevrolet Maintenance Department on Saturday, May 15th. I purchased a 2020 *** ****** from your Midway location in August 2020. This was a gift to my mother of 75 years young. This is the first brand new vehicle she has ever had in her life. so as you might expect, it was very exciting! I brought her truck in on Saturday morning to have its first maintenance done. I scheduled Tek-coating, wheel rotation, and an oil change. The appt was uneventful and transpired as expected. That afternoon I took mom's truck back to the house and she said she needed to go to the grocery store and wanted to have lunch. As we entered onto the 51 freeway the engine light came on and said "ADD OIL". I immediately called Brad H******, the service guy who took the truck in for service, and told him what was going on. He said to bring it back and he would have the mechanic look at it. I told him that the dealership was too far as I already had taken the truck home. After 30 min I checked the dipstick and to my surprise, it was totally dry! I called brad back and told him what I had discovered and he said, "don't run the truck that he would send a tow truck." After an hour, a man named Nelson and another gentleman with him showed up at the house and said they were here to look things over. Nelson pulled the dipstick and told the other man to get the oil from their truck, which he did. He opened it right in front of me and I watched him remove the cap and pull away from the tin foil wrap from the jug. He asked for a funnel and Nelson said that he didn't have one. So he went back to his vehicle and returned with a used *** ******container. He cut down the bottle and used the neck of the bottle as a funnel. WOW, I thought to myself is this really happening. They added the entirety of the one-gallon jug of which I took a picture and said ( my God) you used it all. He said, " no that it was a used jug and they only put two quarts in it". I said, " I saw you open it and pull the foil tab off it and that's for high mileage engines." He again stated, "no it's not a new gallon jug, it was an empty jug and we only put two put 2 quarts in it. So I stated, "Well if that was the case, why would you only bring two quarts of oil when I called and reported that there was not any oil showing on the dipstick?" Completely ignoring my question, Nelson leaned over to his co-worker and said," Aren't we having problems with our oil gun at work?" The co-worker responded, "oh yes, we are." It felt like it was completely rehearsed and something they have done before. So his lies just sent me over the top. Both my mother and I saw this take place and were very off-put by the entire event. I'm sure you are well aware of the potentially catastrophic result that could have occurred had I not pulled over when I did. Running that truck without oil has caused damage according to the many mechanics that I have consulted. they have all stated that the life of the engine has been compromised and it would be a matter of time that an engine running and driven without oil has scarred up the metal, dry pistons, rings, and the engine will eventually fail. I am not taking this lightly and I expect some results and answers. Someone did not do their job correctly and this needs to be addressed. To add insult to injury, two of your service guys come to my home, call us both idiots when we questioned everything that was taking place. This was extremely very unprofessional and uncalled for. I have the documentation and pictures of what occurred. The most insulting aspect is that no one will return my phone call or reach out to assist. This is unacceptable and in my opinion poor business. We have an issue that needs to be addressed immediately, and I anticipate a response in this matter. -- Thank you,

Business Response:

Dear Mr. ****, First and foremost we, again, truly apologize for any inconvenience experienced. We appreciate you accepting our gesture of good faith as an effort to demonstrate the importance we place in customer satisfaction. We truly value your patronage and look forward to helping you with future needs. Best Regards, Dave F******* General Manager

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