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Midland True Value Hardware
- Hardware Stores
- Grandview, MO
About this business
Your local True Value Hardware store offers the tools, products, and expert advice for all of your project needs. Find the right products to help you complete your weekend projects.
Location details
12012 Blue Ridge Ext, Grandview, MO, 64030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Complete Customer Service FAIL! Only one star because this site doesn't offer a zero rating. Found Midland Hardware via a sponsored link on Amazon.com. When I placed my order for two a green stripped dog beds. The order confirmation clearly showed that two green stripped dog beds were shipping. When I received my order, not only were the dog beds not green stripped, one was the wrong color. Reviewing their corporate website by the item number and ID it clearly states "PetMate Pet Bed, GREEN STRIPPED, 27x26". The blue one had... read more
Items ordered never arrived. FedEx tracking info indicated delivered, but our security video on day of claimed delivery showed no deliveries. Probably not Midland's fault. I was asked by Midland, in response to both email and Facebook Messenger inquiries, if we wanted to cancel the order or have it re-shipped. We responded to BOTH to double-confirm we wanted the item re-shipped. Then we received an email stating the original fulfillment warehouse was out of stock and the order was being processed through another warehouse ..... read more
HORRIBLE! By far the worst hardware store experience I've had. Shop at Lowes or Home Depot but NOT these unprofessional and rude people. I bought a lock from them on the their website. The picture was brushed nickle. It arrived as a cheap looking bronze color. They said I had to pay to ship it back and I would be charged 15% restocking fee. Tonya Scott was particularly rude and unhelpful. If you want to have a terrible, over-priced experience, shop them. If you want good service and better prices, shop anywhere else.
I will NEVER order from here again! I ordered an expensive ladder that included a work platform. When I received my ladder I noticed it did not have the work platform in the box. I emailed them right away to let them know. The response I got back was that it used to include the platform but it doesn't any more. Thank you. I replied back to tell them that I ordered from them because it said that it included the platform and asked what they would do for me and have gotten no response for two days.
Just like 2 of the other reviewers pointed out, they employ unethical online selling/shipping practices (aka scam). While ordering the systems doesn't warn you if an item is "Central Ship" which means it will require an extra 5-7 days. But once your order is placed then you get an email warning you about the various shipping scenarios the worst of which Central Ship. The I got an email saying that my item was in fact Central Ship (surprise!). I needed the item quickly so I had to cancel the order. They refunded my order minu... read more
Excellent Customer Service!! I purchased an item 2 months ago and it quit working, they had a new once shipped out immediately at no cost. Customer Service team goes above and beyond!!
I ordered a set of hardware it was the wroung size (not my fault) and when I call to return the item they said we will deduct the shipping of $9+ and take a 15% off the total price and I have to pay to ship it back to them. OMG im going to end up paing more thab what its worth?!?! Never again will I buy anything from them
I ordered a mailbox from Midland Hardware on July 26th, five days ago. Today I received a package from them and was excited to put up the new mailbox. Inside the box was not my mailbox, but an insect mesh grow tunnel. I was extremely disappointed. I called to resolve this situation and Midland Hardware customer service was not sure what to do, so they called me back. When they called me back they decided to have me ship this grow tunnel to another customer that had received my mailbox and that customer to ship the mailbox to... read more
Do not make an online purchase from this business. Information online about shipping is misleading. When it becomes apparent that items won't arrive when needed, a 15% stocking fee is charged, or they try to get you to pay extra, because THEN they can get the item to you in time. RIPOFF! I do a lot of online shopping, and this the worst business I've ever dealt with. I'd give it zero stars if that was an option.
Frequently asked questions about Midland True Value Hardware
How is Midland True Value Hardware rated?
Midland True Value Hardware has a 3.7 star rating with 315 reviews.
When is Midland True Value Hardware open?
Midland True Value Hardware is open now. It will close at 8:00 p.m.
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