This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Middletown Toyota
- Car Dealers
- Middletown, CT
About this business
From our family to yours, we've been family owned & operated since 1975. We like to treat all of our customers like family. Why dream it when you can drive it?
Location details
634 Newfield St, Middletown, CT, 06457, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stay away! Bait and switch! Test drove and decided to buy RAV4. We wanted a different color. Manager "secured" vehicle from another dealer in region. Car sold to someone else. Now they don't have what we thought we had bought.
Ordered car about 4 months ago with signed agreement. At later sales date dealer raised price by $1,365. When I made a minor objection manager said to get out of dealership and he would not sell me car at any price. My wife was almost brought to tears. Finally he relented and let us buy car at inflated price. Horrible experience.
Business response:
customer's original order was for vehicle with less equipment. Manufacture allocated a vehicle that matched his basic order BUT had additional equipment that we were only allowed to remove a few item. The vehicle was OFFERED to him at the higher price that reflected the additional equipment cost MINUS the cost of the removed item. He agreed 5 weeks prior to vehicle arrival to the adjusted price. He was rude and threatening to the sales associate and sales manager even after it was explained he was not obligated to take the v... read more
I saw a 2022 Tacoma on 11/5/21 on Middletown Toyota's website and called to confirm availability. I spoke with Gena Simmons and was told the truck wouldn't be in till mid-December. I was fine with that. I asked about pricing and was told that I would be charged MSRP for the vehicle. I was pleased with that considering Tacoma’s are sought after anyway and with the current shortage, most other dealerships are charging several thousand over MSRP. I had her email me the out the door price including all charges. Vin etching was i... read more
Business response:
Our company policy is to treat every customer fairly & honestly for everyone protection 1) We took a deposit to save that vehicle for you subject to receiving a signed purchase order, as is normal with supplies being so low 2) You never signed the purchase order, the deal/ vehicle remained yours until the next business day Monday. 3) We are not open on Sunday except the last Sunday of the month 4) When you called your credit card company and canceled your purchase, you started the credit/cancellation process that is straight... read more
My son is looking for a used Toyota ******and we searched the internet instead of driving to all the different places. Found one he liked called Middletown Toyota who had this vehicle. Spoke to individual and I specifically told her I am looking for you best out the door price. She gave me a price with the certified warranty which I declined. Told her to get me an out the door price without that warranty. She told me she would speak to the manager, then call me back. 15 minutes later she called me back with a price, I told h... read more
We had purchased two used cars about five or six years ago from Toyota. We loved the cars and we were treated well. We recently purchased another used car from Middletown Toyota. At first we were treated like gold. The salesman went beyond to get us the car. Finally, we had it. It took weeks, but it worked out. After just two weeks of owning it we heard what sounded like a knocking noise coming from the engine. It wasn't constant and it would come on without warning. When I brought it in the noise was not present, of course.... read more
Frequently asked questions about Middletown Toyota
How is Middletown Toyota rated?
Middletown Toyota has a 4.3 star rating with 1,401 reviews.
When is Middletown Toyota open?
Middletown Toyota is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com