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Micro-air Inc
- Heating & Air Conditioning/HVAC
- Allentown, NJ
About this business
Location details
124 Route 526, Allentown, NJ, 08501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What an amazing product and amazing customer service, but to have the first (3-4ton unit) fail at 3 years, the second (FLEX) fail at 1 month, then another FLEX fail a year later on another unit... I've had a rough go of it. Well, let me tell you about what American companies should be! MicroAir sent me a new one immediately and the next day called.. we talked for half an hour to great technical detail. Apparently a batch of bad processors came from a supplier and this failure was not an isolated event. Not only did MicroAir ... read more
This is the best company to work with! I installed one of their thermostats and started having a small problem. Their support is outstanding and when we could figure what was the problem was they sent me a new thermostat. I must have had a short somewhere. They go above and beyond my expectations. 5 stars, Thumbs up and a huge thank you to their support team.
Selling thermostats for 300 but know nothing about the product. Then if an issue comes up you can't even talk to customer service. It's a long drawn out email process. Companies like this need to do better. Start sending instructions and information with your products your selling or at least pick up a damn phone when issues arise. Some of the laziest most inconsiderate people I've met. They don't do their jobs but want that money!
Initially, I had a bad experience as a customer, so I left a not so great review. That very same day, Marc (director) reached out to me to address my concerns, and it was obvious that he really cared about the situation and my experience. This degree of service and care is what it takes to turn a negative experience into a GOOD one. Well done!
Great product. Amazing support! I bought the EZ Start Flex for my home AC so I could use a smaller portable generator to run my home. My 4 ton Trane AC was pulling 119 inrush amps on startup, and the unit dropped that to about 23. Pretty amazing results. The unit is so much quieter on startup too! Shortly after install, unfortunately, there was a failure of a component in the device. Using the bluetooth app I pulled the diagnostic screen and sent the data to Micro Air at 5:45am on a Friday morning. Within 5 minutes I had a t... read more
Frequently asked questions about Micro-air Inc
How is Micro-air Inc rated?
Micro-air Inc has a 4.6 star rating with 37 reviews.
When is Micro-air Inc open?
Micro-air Inc is open now. It will close at 4:30 p.m.
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