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Michael Hill Northland Jewellery Store
- Consumer Goods
- Preston, VIC
About this business
Location details
Northland Shopping Centre, Shop J-012/2-50 Murray Rd, Preston, VIC, 3072, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 8:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I purchased a diamond ring from Michael Hill at the Eastland branch. Unfortunately, when the ring turned out to be too big for my wife, our experience at the Northland branch was extremely disappointing. We went there to enquire about resizing, but one of the senior sales staff (a sales lady) was very unwelcoming. She did not greet us at all, showed no warmth, and made us feel judged and uncomfortable. Her body language and attitude suggested she was unhappy dealing with us, which is unacceptable—especially for a brand that ... read more
If I could give zero stars, I would. Purchased an engagement ring with a Care Plan and missed an inspection by four days, then was told the Lifetime Diamond Warranty was void, despite the ring being inspected and confirmed to be in perfect condition. It was not explained at purchase how rigidly this warranty is enforced, or that being even a few days late would result in it being cancelled. No reminders, no discretion, no goodwill. A “lifetime” warranty that disappears over four days is not what most people would reasonably ... read more
The only reason it isn’t a 1 star is because of the wonderful manager that took over from Sharon today. I normally would never name a person when doing a review but I am sorry but Sharon has terrible customer service skills, the intensity of her is just on another level.. very unprofessional.. when asking to have my ring re sized half a size smaller.. she asked “what have you lost weight?” … it’s just so unprofessional.. we use this store because we have to for our rings under the care plan but before we go we pray and pray ... read more
Update: 10/12/25 After several attempts of contacting online customer support, nothing has been done to fix the appalling service I received. It was shocking to see that instead of rectifying your staff's attitudes, she is now recruiting her family/friends to post fake positive reviews to counteract the real ones. This is deeply embarrassing, especially coming from leadership staff - I will not name any names but you know who you are. I suggest you work on this. 4 weeks ago - (Came into Northlands two weeks ago on Wednesday ... read more
I visited Micheal Hill northland today, Maya and Sarah are absolutely lovely, great customer service annd always very helpful.
Frequently asked questions about Michael Hill Northland Jewellery Store
How is Michael Hill Northland Jewellery Store rated?
Michael Hill Northland Jewellery Store has a 3.4 star rating with 51 reviews.
When is Michael Hill Northland Jewellery Store open?
Michael Hill Northland Jewellery Store is closed now. It will open at 9:00 a.m.
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