Michael Hill Conestoga Jewelry Store

Michelle ragany 

on Google

3 weeks ago

We had a great experience at Michael Hill in Waterloo. Vanessa helped us find exactly the right item and made the entire process enjoyable and stress free. She was thoughtful, patient, and genuinely helpful throughout our visit, taking the time to answer our questions and provide excellent guidance. The store itself was very clean, calm, and welcoming, which made shopping there even more pleasant. The level of customer service we received from Vanessa really stood out, and we would not hesitate to return. Thank you for such ... read more

raein 

on Google

2 months ago

I’m extremely disappointed with this purchase. The item was advertised as gold, but it started to rust and discolor after a very short time. This should not happen with real gold. The quality is far below expectations, and it feels misleading. I expected something durable and long-lasting, but instead received a product that looks worn and damaged almost immediately. I would not recommend this store based on my experience. 

Hubert 

on Google

5 months ago

Terrible customer service. Avoid the old lady there, if you’re right and call them out they’ll try calling security and kicking you out. 

M R 

on Google

7 months ago

I had such a warm and helpful experience with Rico while searching for a setting to a loose diamond I have. He was honest and direct which I appreciate so much in a space where I really felt out of my element- I know nothing about rings and custom designing settings. He spent a good chunk of time discussing options with me and servicing and cleaning an old solitaire ring they didn't even sell me to begin with. I never felt pressured or dismissed like I had in another store just down the hallway. I left knowing I'll be coming... read more