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Mi Hometown Furnishings

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4.8
140 reviews
|Furniture Stores|Lowell, MI 49331

312 E Main St,, Lowell, MI 49331

(231) 773-8812

https://www.mihometownfurnishings.com/

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About

At Mi Hometown Furnishings; We Make Your House A Home! MiHometown Furnishings was founded on a desire to do just that...make your house a home. Co-Owners, Heather and Ken Palcowski, have a deep passion for interior design and a vast knowledge of the furniture industry. With this combination of passion and knowledge they have created an environment that is welcoming...an environment that makes furniture shopping fun! And MiHometown Furnishings is so much more than just a furniture store...customers love coming in, grabbing a warm cup of coffee, and checking out the hundreds of different accessory items MiHometown carries. Heather and Ken Palcowski have been in the furniture business for

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4.8
140 reviews
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58 reviews have no rating
  • 90 Reviews5.0Facebook
  • 50 Reviews4.7Google
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Sallie Keaton on Facebook

24 days ago

09/27/2020, 06:05 AM
DO NOT SHOP HERE! I was happy with the initial experience when I made my purchase. They were more than accomodating. The experience turned sour soon after they made the sale. Furniture was broken when delivered. They took our special order chair back to the manufacturer in June, and we still don't have it back. The couch was also broken on delivery in May, and they attempted to repair it finally in September! The couch and chair are inferior quality. Heather is one of the owners, and my attempts to solve this with her have repeatedly failed. She is rude, unprofessional and incompetent in dealing with problems. I regret the purchase more each interaction.
Business Response:

Sallie, I’m sorry you were disappointed in your experience with our store. We worked very hard to find pieces that fit the specific needs of your family, which we were able to accommodate. However, as I’ve explained to you already we work within our manufacturers warranties to solve any issues that occur, which we are currently in the process of. I do apologize for the delay in parts and scheduling, those are factors beyond our control unfortunately. I’m not sure what you found rude about me as I thought I was nothing but kind to you despite your threats and ultimatums, but you are entitled to your opinion. I hope the rest of your interactions with our service staff are beyond satisfactory as we strive to do our best to make sure every customer receives excellent service.

Brittney Felling on Facebook

3 months ago

07/22/2020, 10:43 AM
We are absolutely in love with our new sofa & ottoman! cant wait to come back and buy some cute decor for the our home 🖤 ! Friendly staff and good service!
Business Response:

Brittney, your story is incredible; thank you for sharing that with us! It's wonderful that your sofa and ottoman has made such a difference for you. One part that really stood out to me was you will be back for the cute decor. Would it be alright if we shared your story with our team here? Thanks for your trust. And we look forward to seeing you back Best, Ken P.

Laura Serne on Facebook

8 months ago

02/15/2020, 13:32 PM
Wonderful customer service! They price match and have better delivery & set up fees than other stores. We highly recommend them!
Business Response:

Thank you for the kind words - we appreciate you!!

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Cheryl Ellsworth Blanton on Facebook

8 months ago

02/13/2020, 02:26 AM
Ken was so helpful! He understood what I was looking for, and helped me find the perfect pieces!
Brie Paulin on Facebook

8 months ago

02/06/2020, 15:54 PM
Great people and great products! Everyone is so friendly and helpful!
Karen Rosbury on Facebook

9 months ago

02/04/2020, 08:54 AM
This place is the best. I just ordered a sectional, recliner, and pullout sleeper. Also bought a farmhouse type bookcase piece that I love. Jenna helped me with room layout, furniture selection, and fabric selection. So looking forward to delivery day in March. I’m in love with all my choices. This is a must go to store when shopping for furniture!!
Ginger Chris Roberts on Facebook

a year ago

12/01/2019, 09:06 AM
They have a great selection of furniture in store but also available to order. Shop local with great service and product
Business Response:

Thank you so much!!

Chris Alicki on Facebook

a year ago

11/17/2019, 18:19 PM
Great staff and lots of selection!
Lisa Ann Hartnett on Facebook

a year ago

10/29/2019, 17:30 PM
Jenna was awesome to work with! Very attentive and made it fun! Turn around time for some of their furniture lines is awesome, especially when waiting till the last minute like I usually do! I will definitely shop there again!!
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