Metro Lost and Found Office

Widad Seid 

on Google

4 weeks ago

I lost my wallet and key chain on red line last Sunday and I filled a claim on wmata website. Today which Friday they emailed me that they found my wallet and to told me to come pick it up. I picked it up and all of my cards, my ID, gift card even a cash is still there. Shot out to wmata employees and the lost and found office. The people I have been talking to through phone and the lady that I found in the office was really nice and helpful💕 

Soarsche Worthington 

on Google

3 months ago

Came to pickup items, there was no on there and wont be for another hour and a half. Extremely unprofessional. Why not have at least 2 people working so they can take their lunch breaks and rotate. Drove all this way and now have to wait almost 2 hours. Absurd!! Team was of no assistance when called 

Flo Rent 

on Google

4 months ago

Dropped my very expensive sunglasses on the rail tracks, security told me to come back later pick them up from station, they hadn’t picked them up yet when I went back, showed up a few days later and the sunglasses had been sent to lost and found, submitted the claim and never hear back, then decided to call them and they told me they had no sunglasses in there from April. This is extremely inefficient and very poor customer service. 

A Harris 

on Google

5 months ago

Here I am, another victim of the Finders Keepers organization known as WMATA's Metro Lost and Found Office. This seems to be an organized crime group. Items - especially expensive electronics - that are actually tracked to the office location just disappear. No effort is made to return the items to the owners. Most are told something along the lines of: It's not here; it hasn't been "scanned in" yet; we will notify you; or any number of "lines" designed to put you off, and make you go away while they make off with your valua... read more

Tawatha Covington 

on Google

6 months ago

My Husband lost her wallet