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Meritage Homes - Austin
- Construction
- Austin, TX
About this business
Austin Texas Corporate Office
Location details
8920 Business Park Dr Ste 350, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like so many others here I have had a horrible experience with Meritage. Our balcony was not water sealed correctly and all of the underneath supporting structure was rotten and collapsing. This occured within the warranty period offered by Meritage. The warranty customer service is a nightmare. Very slow to respond. Finally got my ticket elevated to management and it got worse from there. Accused me of not properly maintaining my home when I provied proof otherwise. They also sent out a third party engineer to assess the ho... read more
Brady is horrible
I purchased a home in December of 2021 and it has been nothing but issues from the beginning. I wish I had used my intuition to back out of the sale and lose my $5,000 deposit. From the customer experience and my sales rep completely ignoring me and doing the bare minimum to the manager who was supposed to be trusted to take care of my home completely ignoring the progress, resulting in issue after issue being exposed conveniently after the two year mark. I shouldn’t be having to fix so many issues on a newer home and have a... read more
Wrote a review a month ago that got me 'some' attention- and after begging for assistance on 2 issues that were the last of my warranty work ( I own 2 homes in the Shadowglen neighborhhood)- I resolved 1 issue MYSELF by begging a really great Vendor to assist me because I was between a rock and a hard place. The Customer Care Manager called me and said they would help facilitate getting someone from CASA mechanical the company that does all Meritage Plumbing and AC work- t come out, ( one of the few people who responded in a... read more
I have been trying to get assistance for weeks now- leaving messages and texts and emails and NO ONE CARES….this is the WORST CUSTOMER CARE YOU CAN ASK FOR…IF YOU WANT TO BUY A HOME AND GET THE WORST EXPERIENCE possible then- go with Meritage….they are VERY AWFUL at even understanding what customer care is all about. I own 2 homes in the Shadow Glen community and you would think they should care if they want to continue selling homes….thei si just my first google review….maybe they will call me- maybe not…..
Frequently asked questions about Meritage Homes - Austin
How is Meritage Homes - Austin rated?
Meritage Homes - Austin has a 2 star rating with 41 reviews.
When is Meritage Homes - Austin open?
Meritage Homes - Austin is open now. It will close at 5:00 p.m.
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