MercyOne Iowa Heart Center Des Moines

Jeff Panknen 

on Google

a month ago

I attempted today to call in to check on a referral that my Dr had requested over two weeks ago. I initially waited for over 30 minutes to get someone to answer. After finally getting someone, and discussing the issue, she asked if she could put me on hold to contact the particular department. I then was on hold for an hour awaiting the person to return to my call. She never did. Certainly not the customer experience I would have expected, and am still needing the information as to my call in the first place. 

Charisse Ozella 

on Google

3 months ago

I saw Doctor Arron From last year. I had very high blood pressure, it's hereditary. He had to put me on 3 different medications. I have been doing well until now. I have been sick off and on for 6 weeks. I think he does a great job. Charisse Ozella 

Lizabeth Schreckengast 

on Google

5 months ago

I'd recommend you look elsewhere for cardiology needs. You sit on the line forever waiting to be connected to someone only to either be hung up or eventually connected to a voicemail and they don't return your message. My provider told me if I ever had concerns to either call and get a message to them or use the portal, I sent a message about a week ago, still no response and on their voicemail, it tells you they will get back to you in 48 hours. I've left 2 messages and it's been way over 48 hours. When I did reach someone ... read more

Susan Lawyer 

on Google

7 months ago

Good visit