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MercyOne Des Moines Physician Billing Office
- Consumer Goods
- Des Moines, IA
About this business
Location details
405 SW 5th St, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
MercyOne billing has no idea what they are doing. I gave them my insurance information 2 times for an ER visit and then get a bill for $9000 saying I don't have insurance on file. I give them my insurance AGAIN and then get a $1900 bill. Funny though that I never saw a claim on my insurance portal and that bill is higher than my max out of pocket expenses through insurance. My insurance calls Mercy billing and weirdly enough, they are all of a sudden able to submit the claim to insurance and say to disregard the old bill. Me... read more
Never received an invoice or bill. Now in collections.
If I could give them a zero rating I would! I didn't realize it was complicated to send a bill every month. I also didn't realize it was appropriate for staff to hang up on you when you request the information needed to get your bill paid. Also, when someone pays their bills, it is not ok to apply them to the wrong account. Can people just do their jobs anymore? If they can't meet job requirements, you fire them. Quit reinventing the wheel and making something so simple be complicated!
Just received a text saying I owe money from 2021?!?! Seems fishy to me. Not paying and hopefully I can talk to someone who can make this right.
I have actually stopped taking my family to all mercyone providers because of all of the billing issues they have caused over the years. This is not just a one time issue. There is always something. There have been several errors in billing on their side. The most recent issue they said there was an error due to improper billing codes and this is why there was a 700 charge for a covered wellchild visit. Even after telling me it was their mistake, they still sent it to collections because they are not allowed to send an updat... read more
Frequently asked questions about MercyOne Des Moines Physician Billing Office
How is MercyOne Des Moines Physician Billing Office rated?
MercyOne Des Moines Physician Billing Office has a 1.2 star rating with 33 reviews.
When is MercyOne Des Moines Physician Billing Office open?
MercyOne Des Moines Physician Billing Office is open now. It will close at 4:00 p.m.
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