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Mercyhealth Vision Center–Mall
- Optometrists
- Janesville, WI
About this business
Location details
1010 N Washington St, Janesville, WI, 53548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely disappointed with this facility! I scheduled a routine eye exam to renew my contact lenses prescription. At the appointment I happened to mention that I had some tearing in one a few months earlier. That simple comment was apparently enough for them to call the visit a “medical procedure”. They did no other tests beyond the standard eye exam process (which I have had many times over the years so I know what is involved). They ended up billing it incorrectly as a medical procedure which meant our eye insurance compa... read more
I had an appointment booked alongside my mom and when we walked in we were told we would be all taken care of and to have a seat. So they came in and took my mom back to do her appointment and didn’t say anything to me, so I waited. Then an hour later once my mom was all wrapped up she was ready to leave and asked if I was done but said I was still waiting. We then went to the desk and asked about my appointment and they said they didn’t have me registered in for my appointment and instead put me as a no show. The entire tim... read more
I usually don’t write these kind of reviews but this was ridiculous. I waited 20 minutes to pick up my glasses and when I saw all of them gossiping at the reception desk I went up there and nicely asked to get my glasses. Only for the receptionist to say “oops I forgot to write your name down”. Extremely unprofessional and a little upsetting if I’m being honest. And they didn’t fit my glasses before we ordered them(which they used to do)so even though I tried them on in the clinic I didn’t realize they fit weird until I star... read more
I usually don’t write these kind of reviews but this was ridiculous. I waited 20 minutes to pick up my glasses and when I saw all of them gossiping at the reception desk I went up there and nicely asked to get my glasses. Only for the receptionist to say “oops I forgot to write your name down”. Extremely unprofessional and a little upsetting if I’m being honest. And they didn’t fit my glasses before we ordered them(which they used to do)so even though I tried them on in the clinic I didn’t realize they fit weird until I star... read more
If you were wondering whether or not to go to this location based on the previous reviews, dont bother because I just called and the phone rang for 6 full minutes with no answer. It must be run by donut lady
Frequently asked questions about Mercyhealth Vision Center–Mall
How is Mercyhealth Vision Center–Mall rated?
Mercyhealth Vision Center–Mall has a 2.8 star rating with 16 reviews.
When is Mercyhealth Vision Center–Mall open?
Mercyhealth Vision Center–Mall is closed now. It will open at 9:00 a.m.
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