Mercy Urgent Care - O'Fallon

A G. 

on Yellow Pages

11 years ago

Absolutely terrible nursing staff. Husband went in for an EKG and the nurse practitioner on duty told us that there was no one available there to read the EKG AFTER it had been done! Went to St. Joe's West and discovered that he was having a heart attack! 

D V. 

on Yellow Pages

11 years ago

The staff have to be the most unsympathetic, hateful I have ever spoken with. When calling to ask if they had information on financial assistance for a friend after she lost her daughter I was completely appualed with the nurses unprofessionalism. I asked for no patient information and was in fact clear I wanted not to reference the patient simply wanted hospital service information and was given a HIPPA schpeal. Then she stated I'm a night nurse I don't know that kind of stuff. I'm quite familiar with HIPPA and simply wante... read more

Janet B. 

on Yellow Pages

11 years ago

My Mother was 94 years old and admitted with a broken hip. Surgery experience was great. She had a problem that put in ICU. We were told she was not eating and found the problem was the food was not placed where she could reach it. She was released to a regular room for one day. We gave our nursing home preferences. Choice 1 and Choice 2. We left for lunch and came back and she had been moved to a nursing home for rehab. NO phone calls to inform us release was taking place. She was placed in Choice 2 nursing, stating Choice ... read more

Lenz G. 

on Yellow Pages

11 years ago

This place suck we waited for 2 hours.its ridiculous 

Rober C. 

on Yellow Pages

11 years ago

If you go to this Mercy Urgent Care, it will bill you or your insurance hundreds of dollars for an ER visit, instead of Urgent Care visit. My mom went there and had her back checkout by a doctor, nothing more. She's now on the hook to pay $600 because Mercy Urgent Care charges her as an ER visit. I went to BJC Urgent care many times and paid less than $150 each time. 

Dwight M. 

on Yellow Pages

11 years ago

CONSUMER WARNING: Do Not Use Mercy urgent Care. I took my son to this facility on 01/25/2015 to ask for a topical prescription to treat poison ivy. We knew ahead of time that it was poison ivy, the doctor on duty spent 2 minutes looking at him and confirmed it was poison ivy, and then sent us on our way with a prescription for a cream. Total length of visit, 5 minutes. Bill sent to my insurance for those 5 minutes: $757.00 I could have gone to a Walgreen's clinic and been charged $89.00. I could have even gone to any of the ... read more

Gordon W. 

on Yellow Pages

11 years ago

Administrative nightmare with hospital working with insurance carriers. Various websites have missing or incorrect phone numbers, e-mail addresses. You can spend all day on the phone waiting or being shuffled around. Doctors care is good but their staffs are horrible. 

Cecelia W. 

on Yellow Pages

11 years ago

The theory that one bad apple can spoil the whole basket does not hold true on the 3rd floor of Mercy Hospital thank goodness. Once you get past the admitting nurses in ER the rest of the staff are great! I can't say enough good things about the doctors and nurses pulling for us. They bent over every which way! Thank you Mercy! 

Kirstie D. 

on Yellow Pages

11 years ago

I didn't hate the experience with the doctor as much as I hated the bills I am battling to have fixed. My husband went here twice in April. Once he only had to pay his $50 copay, the second time we got a bill it was for $521 because they bill it as an emergency room visit. I was seen at this location on a Sunday in June which resulted in a $607 bill because since they are considered an "emergency room level" urgent care and my illness was not deemed appropriate for an emergency room visit I was billed $607. Do not go to any ... read more