Mercy Urgent Care - North County

Yindra S 

on Google

4 years ago

Very dissatisfied with billing department - 0 stars. It does not post without stars. The facility told me that the rapid test is not covered by my insurance, so I paid for it. When I called my insurance, I was informed that COVID testing is covered 100% , including a rapid test. Billing department has not been helpful with resolving the issues even after several calls from me and my insurance. Very uncooperative and not helpful at all, the billing department is refusing to bill my insurance. 

Latina Scales 

on Google

4 years ago

I came here for a bad ear infection I had severe pain on the side of my head and couldn’t hear . I was just giving ear drops and my ear was closed due to swelling I went to the hospital two days later cause the symptoms was getting worse and they prescribed me with some oral antibiotics and pain meds and the dr at the hospital asked me did dr at the urgent care even lookin my ear it’s so swollen . I was very unsatisfied and felt the whole visits was a rush . I can’t remember the dr name but it was a black lady with glasses.