Mercy Eye Care - Optical Shop - Medical Tower A

James Andres 

on Google

2 weeks ago

good place for getting glasses and the people are nice, but they’re a bunch of clock milkers. Had one person conveniently make me wait to put in an order for new glasses until 15 minutes until they closed after I already had my stuff picked out and then I was put on hold for 20 minutes while waiting for them to look for my glasses that I ordered. I also never received a text about my glasses I ordered coming in the mail. This is a nice place, but they love taking their time and keeping paying customers waiting. 

Matteo McCrunch 

on Google

a year ago

After several mistakes made by the employees over a very uncomfortable 30 day period, my son still doesn't have his glasses. My money was refunded and we will never come back. 

B M 

on Google

2 years ago

It's hit or miss with the frame selection. Last year, there were several appealing options; this year, just one. They're very busy and it's not unusual to wait for 30+ minutes to be helped. When I was here a few weeks ago, someone complained about the wait and the employee said, 'What else are you going to do? If you need glasses, you have to wait.' I'm sitting here right now waiting to get my glasses adjusted and there are 5 people in line in front of me. It's already been 15 minutes and they haven't taken one name off the ... read more

Elizabeth Clemmons 

on Google

2 years ago

They are friendly, and they really care how you look in your frames, I just love all of your employees ❤️ 

Amanda Mitchell 

on Google

2 years ago

This place has such a great selection of glasses and the nicest staff. My daughter was having trouble picking a pair after having her eyes dilated and spending a lot of time at the Dr's appointment. Kathleen heard us say if they had cat ears on top of glasses that would be perfect. Her extensive knowledge of the glasses had her searching through online inventory and calling a sales representative to find the pair she was thinking of. She showed us online and ordered two frames with different colors. They were perfect and Kat... read more