Mercedes-Benz Of Tampa

David S. 

on Birdeye

a month ago

Just purchase a 2024 GLE s63 from Tampa Mercedes I worked with Graziella. She was super professional and made the transaction smooth as could be . Thanks Grazzi 

Emad M 

on BBB

2 months ago

We purchased a ************* A220 (2019) for my daughter and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover routine maintenance, including ******************* when I dropped the car off at your Tampa location today, I received a call from *** ********* who claimed the pre-paid service package was purchased from the ******************* branch and, therefore, could not be honored at Tampa.While I understand that different branche... read more

Michael A 

on BBB

5 months ago

Terribly dishonest dealership. Avoid at all cost. Currently weighing legal action against them. 

Barbara S 

on BBB

a year ago

They damaged my car while it was in for repairs. The radio and shifter broke while sitting on their lot. They refused to accept for their mistakes. I spent over $4,000 in repairs!! John S, the service manager acted in a very unprofessional manner. He did not listen to our issues and he kept interrupting . 

Barbara S 

on BBB

a year ago

They damaged my car while it was in for repairs. The radio and shifter broke while sitting on their lot. They refused to accept for their mistakes. I spent over $4,000 in repairs!! John S, the service manager acted in a very unprofessional manner. He did not listen to our issues and he kept interrupting .<br /> <br /> <br /> 

Iftekhar B 

on BBB

a year ago

Purchased a vehicle with sales rep named Jimmy and sales manager, named Julian M******, after purchase of the vehicle we did go in for some checks of some issues with the vehicle. It was a certified preowned. Went into a Mercedes dealer that was closer to us, they reported uneven wear and stress splits in the tires And potential issue with the rotors they recommended that I contacted purchasing dealership to see if they could correct these issues as the car was only a few weeks old. I first contacted Jimmy who replied, and s... read more

Travis D. 

on Birdeye

a year ago

I have owned Mercedes-Benz (MB) vehicles for many years and have purchased from four MB dealerships in the past with great customer service and follow up. Tampa, not so much. When I am in the market for a MB, I start at the MBUSA website since it allows me to find vehicles within a certain miles radius and for the Trade-In value report. This has assisted me with past purchases when working with a MB dealership and makes the process go more smoothly. A quick update on my situation: I live 7 hours from Tampa. Once I found ... read more

DeLisa D 

on BBB

a year ago

I purchased a used vehicle about two months ago. Ive just found out that it is unsafe to drive. The service bill I received is more than half of the sale price.This is an unfortunate position to be in. I expected premium service at Mercedes Benz of Tampa, however, this experience has been sub-par at best. I would have never expected such deceptive and immoral business practices from this establishment.Be weary that they will smile, collect your money and have you drive away in a ticking time bomb with no remorse whatsoever.I... read more

Bobby B 

on BBB

a year ago

Worst service department to work with. Promises not kept that are made by service advisor to keep the car owner advised of when to expect your car to be completed. Very difficult to get in touch with service advisor who then puts you on hold or tells you he is busy and will call you back and then dies not call back. Management should try calling their service departments to understand the frustration of the phone system. And to add insult to injury the service advisor has the gall to ask the customer to give him all top grad... read more