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Mercedes-Benz of South Austin Service and Auto Parts
- Automotive
- Austin, TX
About this business
Location details
10900 S I-35 Frontage Rd, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Zachry (Zack) is a terrible salesman. Very immature and has a lot of learning to do. Very unprofessional and would not recommend. He does not try to fight for a better deal and does not have your back when something goes wrong. Denies all responsibility. Says it’s not his problem or fault. Not sure if all salesman’s are like this but this was a first. I expected more of an upscale service it being at Mercedes south Austin but I was proven wrong. Only reason I give it two stars and not one is because Sales GM apologized for h... read more
Very unprofessional sales experience. The salesperson hung up on me while I was asking about the car and negotiating. Bad customer service.
I highly regret bringing my vehicle to this service center—a decision I will most certainly not repeat. Mercedes owners would be well advised to seek service elsewhere, as I cannot recommend this location. Should you have no other options, I strongly suggest requesting a different advisor if assigned to Anthony. The only positive experience was the courteous staff member who arranged my loaner vehicle; beyond that, I would strongly advise against using this facility. You have been warned.
Very professional and knowledgeable a year ago but seems a lot as changed. I had an appt last week 8/27/25 and was texted an hour before coming that a loaner car was not available. I replied let me know when one might be available and never heard back. I called and left a voicemail, no return. I had to go in person a week later , to an empty service desk, track down a service manager to make another appointment. I can understand loaners not coming back in time but to ignore my calls to reschedule and then have NO ONE at the ... read more
Jax provided thorough, efficient and friendly service.
Frequently asked questions about Mercedes-Benz of South Austin Service and Auto Parts
How is Mercedes-Benz of South Austin Service and Auto Parts rated?
Mercedes-Benz of South Austin Service and Auto Parts has a 4.8 star rating with 354 reviews.
When is Mercedes-Benz of South Austin Service and Auto Parts open?
Mercedes-Benz of South Austin Service and Auto Parts is closed now. It will open tomorrow at 7:00 a.m.
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