Mercedes-Benz of Rocklin

Scott P 

on BBB

a month ago

purchased two vehicles in cash from this Mercedes-Benz dealership, and it has been nothing but a disaster. They completely mishandled the contracts one deal was so messed up I had to return the car, and the other one (which I kept) is now without a warranty because their finance department accidentally canceled my bumper-to-bumper *********** make matters worse, the sunroof on the car I kept broke the very next morning. When I brought it back in, they acknowledged the issue but refused to fix it unless I paid $1,000 out of p... read more

josh s 

on BBB

4 months ago

Traded in a car and it took two trips and counting back to the dealership to have them pay it off. The ** could not care less about the late fees or the affect on my credit. I am now paying on two cars only one of which I have access to. 

Sharon J 

on BBB

8 months ago

I am a repeat customer with ********************** Benz. I recently purchased a new vehicle in Aug or Sept. As soon as I received the vehicle the tire lights came on. I inquired about this and was told they were fine it was due to weather changes. Now a week later Im stranded on the side of the road with shredded stay flat tire. I call your service team and spoke with an ***** I believe and explained the situation he told me he didnt know what to do or tell me. I told him to get someone on the phone who could help me and he ... read more

VITALIY S 

on BBB

10 months ago

If you want to spent money here - read this, and stay away!I was very interested in a 2022 *** X7 they have - 50k$+, sent inquiry about availability, guy named ****** responded, I asked about best price they can do on this car, since they dropped 3k$ for the past few weeks on this particular car, I was interested what would be their best offer, this guy answered that only today he can do 500$ off and only because his manager doesn't know, because he doesn't like to sell to out of state customers. Then he called me and starte... read more

Carlos G 

on BBB

11 months ago

I am a trustful senior, who unfortunately bought a "certified vehicle" about 3 months ago at this dealer, and the people involved in the process, the salesman, the sales manager and later one of the service managers, all promised to take care of the issues that a certified vehicle shouldn't have according to their own words. i.e. A stain in the passenger seat that doesn't go away, the missing 2nd key, the dashboard that was cracked, the tire compressor kit that was missing (this vehicle doesn't have an spare tire and comes w... read more

Katie F 

on BBB

a year ago

I am incredibly disappointed with my experience at this dealership. I brought my 2019 Mercedes-Benz GLC350e Hybrid in on April 16th to address a check engine light issue while it was still under warranty. I initially worked with ****** but when I picked up the car, I discovered the charging port door was completely missing and the cap was broken. Shockingly, they found the part in the car wash.I returned the car to have it fixed, but the dealership repeatedly informed me that they had ordered the wrong part or that the part ... read more

CA P 

on BBB

a year ago

I dropped off my Mercedes for a replacement of the ignition switch (a dealer-only security part), in September of 2022 with Von Housen Mercedes Benz of Rocklin. I was informed of this part being backordered and was forced to wait until August of 2023 when the part finally arrived. The car was in the dealer's possession the entire time, and still is. When the part was replaced, during the test drive, the mechanics reported noises from the engine (noises that were NOT PRESENT when I delivered the vehicle for the ignition switc... read more

Mike W 

on BBB

a year ago

My wife negotiated a deal for a used Mercedes SUV and traded in our truck. The pink slip was signed over for the truck and contract was signed for the Mercedes. However, the vehicle we agreed to purchase was at the *************** location. We were told the vehicle would be brought to the Rocklin location and available for pick up the following day. We were provided a loaner vehicle in the meantime. The following day we were told that the vehicle we agreed to purchase had been sold overnight by the *** location. So, we had a... read more

Patrick S 

on BBB

a year ago

Beware of this dealerships service department. We used to love this dealership but it has had a turn for the worst and they are ***** con artists now. Serviced my wifes car poorly. Check engine came on near immediately after service. Blamed my wife for it when service technician left gas cap off. Wouldnt reset code and held our car for two days. Finished by charging us $288 to reset code they caused. Had to become very vocal about their horrible service to not pay service fee. My wife who loves her car said this is the last ... read more