Mercedes-Benz of Music City

Nito 

on Google

3 days ago

Absolutely the worst dealership experience I’ve ever had. The customer service here is horrible. They never call you when your car is ready, and when you finally call them to check, they hit you with “oh, it’s too late, we can’t get you a shuttle now.” Basically leaving you stranded with zero concern for your time or convenience. I also bought brand new tires from them and had the alignment done the exact same day. Fast forward just one year, the tires are wearing unevenly — clearly an issue with their service. When I brough... read more

T.G. Frahn 

on Google

6 days ago

The clarity and openness of the dealership’s finance department I feel could be more transparent. Without going into financial details of my purchase, I have found out that all information was not shared with me by my salesperson and finance rep. I’ve now left a couple voicemails (after talking to individuals at the dealership who transferred my call) and have yet to hear back. I do still give 2 stars, other than financial, my experience with the facility/car/and most staff has been professional and above average IMO. I’d li... read more

Charlie Morrison 

on Google

6 days ago

My wife and my experience at the dealership was a mixed bag. We enjoyed working with our sales agent Chris Popin, who was very responsive to our questions/concerns and always followed up quickly. He did the dealership credit. What we didn't like so much was the experience the dealership itself offered. It's possibly a reflection of what it is to buy a car in 2025 in general, but when we decided to buy a brand-new luxury M-B right out of the factory in Germany, we had high expectations that the experience would be personal, c... read more

Howard Greenstone 

on Google

a week ago

I own two Mercedes and have dealt with this dealer ship for years. The sales staff were always great. Unfortunately some have left. The service department on the other hand is awful. I have had numerous incidents. The biggest issue isn’t the quality of work but the staff that we customers deal with. My last interaction just happened. I blew a tire and called to see if they had the tires for my car. If they didn’t I was going to go somewhere else. The person on the phone said they did and I asked for the price . We even joked... read more

burr sibbald 

on Google

a week ago

Very poor communication, sold me truck that made it 25 miles before it went into limp mode because of low def fuel. I had to initiate most of the phone calls or text. Purchase agreement I signed was different from the one they sent to my credit union!! Something shady about this place!! Edit: After some discussions they made things right, took care of the def issue and purchase agreement issue. Things turned out good!! Thank you Cy.