Mercedes Benz of Medford

Aaron M 

on BBB

6 months ago

Horrible experience. Came in to do the back breaks and rotors. They did the front instead. *****. Then refused to do the correct breaks. Wanted me to pay them 4k for the correct breaks. Terrible customer service. Very dishonest service department. Go anywhere but here. Dont trust **** 

Tree M 

on BBB

a year ago

I had a bad experience at the Mercedes of ********** (ID stolen out of glove compartment) . Here the Service agent used was scary, but I had to work with him, I thought. He got the money out of my warranty, a virtual fortune and then told me it needed radiator work that was not covered and they had to take apart to fix it (*******!). I asked how they knew what the problem was without having taken it apart already (as they had replaced the engine). No comment. Now he says it's done, but he wouldn't recommend driving it until ... read more

Michelle O 

on BBB

2 years ago

Terrible experience with their entire staff. Do not buy or sell a car here. Their finance manager ********************* and office manager are incredibly incompetent and unprofessional too. My 82 year old father unfortunately sold his car to them. They took over one month to issue him a check. When he took the check to the bank, it did not have the proper signatures by Mercedes, so they refused to deposit it. When he tried to resolve the matter with the dealership, they were rude and would not issue him another check. In the... read more

Georgia C 

on BBB

5 years ago

Bad experience with the service department. Our two-year old Mercedes went in for a scheduled A Service at MB Medford, just prior to a trip requiring an eight-hour drive to our destination. During our drive, the warning light flashed several times informing us that something was wrong with the brakes. We took the car to a Mercedes dealership in a location along the way to our destination. Work was done and we were told with no uncertainty that there was a major problem, and that it was due to shoddy workmanship by the Medfor... read more

Teresa C 

on BBB

5 years ago

Rating: MINUS 10+!! The worst service you could ever imagine!! Customer Service is not part of their daily tasks. No communication at all. Customer has to call every time to obtain status of vehicle being serviced. 2 service managers that do not feel that picking up the phone to call the customer to give them an update is not important to them. When you call to inquire they have every excuse as to why they didn't call. All bogus excuses! Even when the customer calls their service manager Roger who also doesn't return custome... read more