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Mercedes-Benz of Jackson
- Car Dealers
- Ridgeland, MS
About this business
Specialties New and Pre-Owned Vehicle Sales and Service. History Established in 2001. The father-daughter team of Dennis Higginbotham and Trudy Higginbotham-Moody purchased their dealership in March of 2001 from the Blackwell family. Since that time they have dedicated themselves to making Mercedes-Benz of Jackson the premier automobile dealership in Jackson, Mississippi. We have just completed a total remodel of the original dealership and have also built a brand new facility for smart one block down. Please take the time ... read more
Location details
455 Steed Rd, Ridgeland, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service center never picks up their phone. Why have a phone line if you don’t pick up the phone or return voice messages? The moral in this service center appears to be very low. Is it management or just crappy customer service? When you bring a vehicle to a service center the expectation should be to get updates. Am I asking too much here? Maybe for the extreme cost of parts/ labor you could get a friendly smile and good customer service.
My mom and I currently pending to here from g.m. on pending purchase to be resolve!
The service department is deceitful. Car was in for over a month for a 2 hour fix. They left the window open and it rained. When I called them out on it they acted defensive and said maybe I left the window open. I have been there 3 times on 3 different occasions, ignored all 3 times until I approached somebody for service. One of the service representatives passed 2 feet from my wife and I, didnt say a word then came back annd sat back down to go on his phone. Save your money, time, and avoid the terrible customer service..... read more
Whoever’s answering the phone in the service department needs a reality check. Don’t work with the public if you have a nasty attitude because I’m definitely the one that will check that immediately….
My company bought a mercedes from this dealership years ago. Getting service done there used to be wonderful. However, the employees are so rude and unhelpful there now, that we don't want to repurchase a Mercedes ever again. A service error code popped on our vehicle, so we called the service department. We probably called 7-8 times before someone would answer. We wanted to know what the code meant and what kind of service would need to be done. After being put on hold several times (because we didn't know our technician? w... read more
Frequently asked questions about Mercedes-Benz of Jackson
How is Mercedes-Benz of Jackson rated?
Mercedes-Benz of Jackson has a 1 star rating with 2 reviews.
When is Mercedes-Benz of Jackson open?
Mercedes-Benz of Jackson is open now. It will close at 6:00 p.m.
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