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Mercedes-Benz of Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
925 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
recently purchased a GLC from Mercedes-Benz of Rocklin, and the experience has been extremely frustrating and dishonest. After driving off the lot, I quickly discovered that the entire passenger side A/C wasnt working. This issue was never disclosed or tested before the sale. When I contacted them, they admitted the problem and took the car in for service leaving me with a rental.I was also promised a $1,000 check as part of my trade-in deal, but I just found out from the loan company that the dealership never intended to gi... read more
Shocked to see BBB grade. Received great service at this location. Timely updates, friendly staff and clean establishment. Special thanks to ****** in service who followed up with calls after every text update while my car was there.
I recently purchased a vehicle from you, and unfortunately, my experience has been very disappointing. Just 2.5 weeks after taking the care home, I noticed several issues that required repairs. My check engine light came on, the air stopped working and I am receiving a steering wheel error, as well as needing an oil change. I haven't even made my first payment on the car. I expected a reliable vehicle, especially after being assured everything had been thoroughly inspected. My trade in was certainly scrutinized (lowered from... read more
I recently purchased a vehicle from you, and unfortunately, my experience has been very disappointing. Just 2.5 weeks after taking the care home, I noticed several issues that required repairs. My check engine light came on, the air stopped working and I am receiving a steering wheel error, as well as needing an oil change. I haven't even made my first payment on the car. I expected a reliable vehicle, especially after being assured everything had been thoroughly inspected. My trade in was certainly scrutinized (lowered from... read more
Business response:
I stand behind my comments regarding your awful inspection process. I was fair even after being quoted a different trade in amount. It's unfortunate that you didn't assist me. It's my hope that no other customer who purchases a vehicle from your company will have to endure what I did. I will never conduct business with you and warn others about your lack of professionalism and less than desirable inspections. If you are reading this review, trust me, DO NOT PURCHASE A VEHICLE FROM THIS COMPANY. THEY will cheat you out of you... read more
THEY CHARGE YOU THE DIAGNOSTIC OF $495 EVEN IF YOU PAY FOR THE REPAIR , I EVEN MADE SURE PAYING FOR THE REPAIRS WILL WAIVE THE DIAGNOSTIC FEE ON THE PHONE AND THEY WONT ADMIT TO IT WHICH MAKES ME A LIAR !
The worst dealership in the whole state of ********** they had my ******* car for over 1 month doing warranty work and would never give me and update after calling over **************************************************************************************************************************************** wearing my kippah he became very aggressive and when I explained to him my car isnt fixed right he told me theres nothing he can do and if I dont like their service to go to another dealer very racist and incompetent *****
I only went to this dealership because the prior dealership ft ********** was chargeing me ****** more for thermostat this why i arrived at the west Chester location only to get even more disappointed this is the the one 1260 Wilmington,,,i got the repair done keep in mind i have previous diagnostic reading before i went well aware of what s going on with car i bought the reading to Chester it was no indication of the present issue i now have which is now turbo charger the code P0299 AFTER they repaired thermostat i pick car... read more
If I could give zero stars, I would.*** purchased three Mercedes vehicles from this dealership and referred my sisterwhos now on her second. Two of my leases were through ******* ******, now the so-called Portfolio Director. Unfortunately, his professionalism has gone *********** my current lease ends, I was hit with a $250 charge for a missing key during the return inspection. The problem? I was only ever given one keysame as my previous lease. I called to clarify and was immediately met with hostility and defensiveness fro... read more
I recently purchased a vehicle that developed an issue which the service department attributed to “outside influence,” holding me responsible for a nearly $800 repair. However, there was no evidence the issue originated at my residence, nor confirmation that the vehicle wasn’t sold to me with a pre-existing condition. The problem arose within 15 days of taking possession, yet the dealership refused to take responsibility or offer a resolution. After escalating the matter to the corporate customer service department, they agr... read more
Frequently asked questions about Mercedes-Benz of Henderson
How is Mercedes-Benz of Henderson rated?
Mercedes-Benz of Henderson has a 3.9 star rating with 23 reviews.
When is Mercedes-Benz of Henderson open?
Mercedes-Benz of Henderson is open now. It will close at 8:00 p.m.
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