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Mercedes-Benz of Henderson

4.0

About this business

Location details

925 Auto Show Dr, Henderson, NV, 89014, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
SunClosed
4.025 reviews
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Gabriel A's profile image
Gabriel A 
2 months ago

They damaged my C300 front end CV joint shaft trying to replace a seal and they tried to make me pay 2500 dollars to fix their negligence in assembly. I had my vehicle towed to a more reputable Auto repair shop and they verified that the seal and CV shaft that Mercedes of Gilbert was replaced was forced and damaged by The ***********************. I would not recommend doing business with Mercedes Benz of Gilbert. Terrible experiance will never go back. 

Uriah B's profile image
Uriah B 
2 months ago

Turned my car in for service and it was there for 2 weeks. When I got it back my windshield was cracked..they won't take care of it worse customer service ever!!! 

Scott P's profile image
Scott P 
3 months ago

recently purchased a GLC from Mercedes-Benz of Rocklin, and the experience has been extremely frustrating and dishonest. After driving off the lot, I quickly discovered that the entire passenger side A/C wasnt working. This issue was never disclosed or tested before the sale. When I contacted them, they admitted the problem and took the car in for service leaving me with a rental.I was also promised a $1,000 check as part of my trade-in deal, but I just found out from the loan company that the dealership never intended to gi... read more

Jonathan H's profile image
Jonathan H 
3 months ago

Shocked to see BBB grade. Received great service at this location. Timely updates, friendly staff and clean establishment. Special thanks to ****** in service who followed up with calls after every text update while my car was there. 

Latisha W's profile image
Latisha W 
3 months ago

I recently purchased a vehicle from you, and unfortunately, my experience has been very disappointing. Just 2.5 weeks after taking the care home, I noticed several issues that required repairs. My check engine light came on, the air stopped working and I am receiving a steering wheel error, as well as needing an oil change. I haven't even made my first payment on the car. I expected a reliable vehicle, especially after being assured everything had been thoroughly inspected. My trade in was certainly scrutinized (lowered from... read more

L. W.'s profile image
L. W. 
3 months ago

I recently purchased a vehicle from you, and unfortunately, my experience has been very disappointing. Just 2.5 weeks after taking the care home, I noticed several issues that required repairs. My check engine light came on, the air stopped working and I am receiving a steering wheel error, as well as needing an oil change. I haven't even made my first payment on the car. I expected a reliable vehicle, especially after being assured everything had been thoroughly inspected. My trade in was certainly scrutinized (lowered from... read more

Business response:

I stand behind my comments regarding your awful inspection process. I was fair even after being quoted a different trade in amount. It's unfortunate that you didn't assist me. It's my hope that no other customer who purchases a vehicle from your company will have to endure what I did. I will never conduct business with you and warn others about your lack of professionalism and less than desirable inspections. If you are reading this review, trust me, DO NOT PURCHASE A VEHICLE FROM THIS COMPANY. THEY will cheat you out of you... read more

Abdul O's profile image
Abdul O 
3 months ago

THEY CHARGE YOU THE DIAGNOSTIC OF $495 EVEN IF YOU PAY FOR THE REPAIR , I EVEN MADE SURE PAYING FOR THE REPAIRS WILL WAIVE THE DIAGNOSTIC FEE ON THE PHONE AND THEY WONT ADMIT TO IT WHICH MAKES ME A LIAR ! 

Moses B's profile image
Moses B 
3 months ago

The worst dealership in the whole state of ********** they had my ******* car for over 1 month doing warranty work and would never give me and update after calling over **************************************************************************************************************************************** wearing my kippah he became very aggressive and when I explained to him my car isnt fixed right he told me theres nothing he can do and if I dont like their service to go to another dealer very racist and incompetent ***** 

Moses B's profile image
Moses B 
3 months ago

The worst dealership in the whole state of ********** they had my ******* car for over 1 month doing warranty work and would never give me and update after calling over **************************************************************************************************************************************** wearing my kippah he became very aggressive and when I explained to him my car isnt fixed right he told me theres nothing he can do and if I dont like their service to go to another dealer very ****** and *********** ***** T... read more

Frequently asked questions about Mercedes-Benz of Henderson

How is Mercedes-Benz of Henderson rated?

Mercedes-Benz of Henderson has a 4 star rating with 25 reviews. 

When is Mercedes-Benz of Henderson open?

Mercedes-Benz of Henderson is open now. It will close at 8:00 p.m.  

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