Mercedes-Benz of Foothill Ranch

D. S. 

on BBB

3 weeks ago

I will never buy another *************. I originally bought a brand new gle. Within a year both front seats started to rip. For the next two years the seats kept ripping. It was originally replaced under warranty but then they refused to fix it going forward. I explained this is either a defect or it was never replaced correctly the first time. I never heard of leather seats starting to rip when the vehicle is only a year old. So, my car is five years old and the seats ripped four times already. They wanted to charge me just... read more

Tom Y 

on BBB

3 weeks ago

First time bringing my 2020 AMG E63S in for ****** mi (annual) service for B5 code on screen. EXCELLENT service advisor ***** O?? friendly, knowledgeable, really helpful. Im not sure if most customers even care about seeing the list of things that will be checked for a particular service code (ieB5). Id think standard practice for the dealership would be to provide car owner with a list of items that will be addressed, so owner can decide if they really need wiper blades replaced or battery in key fob replaced. I replaced ke... read more

Ivan H 

on BBB

3 weeks ago

?? Buyer beware!Just bought a Prius from Mercedes-Benz of Denver and discovered a serious ABS brake defect right after leaving the lot. Dealer claimed it passed safety inspection and had no issues, but the brakes hiss, lose pressure, and keep cycling. This exact defect has been investigated by ***** and linked to ************** refused to repair and only offered a trade-in meaning theyll just resell this unsafe car AS IS to the next buyer. Dont trust their safety **************** here: ***************************************... read more

Chris k 

on BBB

a month ago

**** - service department supervisor, scammed my wife $1300. She simply wanted transmission oil change then he mentioned getting 'service B' which my wife firmly strongly declined and even she spoke her head to show him she refuses and declines the service B.He asked her to sign which she made sure where to sign, when he asked her to sign next to 'service B' which he handwritten that part, she asked him several times.She took it as maybe he needed some sort of confirmation that he did explain to her and BOTH PARTY came to an... read more

Danylo L 

on BBB

a month ago

I brought my Mercedes to Mercedes-Benz Brooklyn on April 9th for an electrical issue preventing the car from starting. Their towing service delivered it to the dealership, and I paid $544.36 for initial diagnostic expecting professional service and communication. Instead, I heard nothing for nearly two weeks and had to repeatedly follow up myself. On April 22nd-23rd, they demanded an additional $1,199 diagnostic (total $1,743 just to diagnose, no repairs). When I declined and arranged towing back, the driver was able to star... read more

Robert S 

on BBB

a month ago

I purchased a 2018 ************* GLS 550. And an extended warranty that did not exist, when I needed to use it:Deceptive Finance Manager! I Paid over 4K for an extended warrant, only to discover when I needed it. I was defrauded and the expected coverage did not exist. The Finance manager lied to me that he would take care of it for about a month. However, my problem was never resolved. The receptionist screened all calls and never allowed me to speak with upper management. I requested a refund and about two months has passe... read more

Dean N 

on BBB

a month ago

Complaint Details:On April 2, 2025, I brought my SUV to Mercedes-Benz of Alexandria for a standard oil change. My service advisor was ******* *******, who misspelled my name on the service ticket an early sign of carelessness that raised concerns about how information was being communicated regarding my vehicle.I was told the service would cost approximately $242.34, and I was not informed of any additional work that would be done or authorized any such charges.However, when Ms. ******* later called and told me my vehicle wa... read more

Michelle T 

on BBB

2 months ago

I would leave 0 stars. The people here are the most unhelpful, rude, and unprofessional people ever. They make excuses to not talk or solve your problems. I want everyone to know that you ARE ENTITLED TO CANCEL ANY WARRANTY, ANY GAP CONTRACT BEFORE THE THIRTY DAYS. They try to tell you that you cannot before the thirty days but that is A LIE. You are entitled to also get your refund on the warranty and don’t let them tell you that you have to wait for 8-12 weeks. They told me this. Then when the 12 weeks were up I reached ou... read more

Debbie A 

on BBB

2 months ago

Terrible Experience! Every Single Salesperson, Staff Member and Manager only cares about their next Sale! Theres no concern about Customer Satisfaction or the quality of service they provide you anymore! Maybe at one time they offered you the support you deserved and paid for but not anymore! If you want a great vehicle that will last and honest people who will understand your needs this definitely is not the right place to go! We have bought many here in the past but the last few have been horrible and overpriced! Our daugh... read more