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Mercedes-Benz of Fairfield
- Car Dealers
- Fairfield, CT
About this business
Location details
165 Commerce Dr, Fairfield, CT, 06825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a bad experience with this dealership once with the finance manager on a saturday evening and then the manager called us on monday and tried to make it right , and i asked my son to take down the bad review , and he did. Then i reached out to them today and the finance manager was telling me he cannot fix the 3 dents that they agreed to fix, before my son took down the bad review. They said he can only push them out, smooth the dents but not paint it. That was not the deal. The deal was fix the dents, detail the car an... read more
Distrust and bias are inherent in my experience with Mercedes of Bellevue, which is a classic example of poor service. I feel embarrassed to have dealt with this dealership - total white trash as it comes. We leased our 2023 Mercedes EQE at the beginning of 2024, but by the end of the third quarter of 2026, our family needed to break the lease and transition to another EQE. We love the EQE, but an unexpected family matter forced us to need to switch to financing. However, Mercedes of Bellevue refused to help us with this tr... read more
i recently purchased a Mercedes Sprinter van from Merecedes Benz of Birmingham, Hoover campus. I had a great experience with Mercedes Benz, thanks to my salesman, Kerry Murphy. He made the entire process easy and extremely Convenient. Kerry was very Professional, knowledgeable about the products and service, and attentive from start to finish. Anytime I've called him with a question or concern, he's been quick to respond and ready to get it resolved. I truly appreciate his dedication to excellent customer service and would h... read more
I recently purchased a Mercedes from this dealership, and while the initial buying experience was smooth, the post-sale customer service was extremely disappointing. I drove from Fayetteville, North Carolina to Richmond, Virginia and arrived late in the day, staying overnight to complete the purchase the next morning. The sales process itself went well, and I was satisfied at the time. However, about three days after bringing the vehicle home, I realized I had left the dealership without any of my purchase paperwork or signe... read more
I purchased a vehicle from this dealership less than two weeks ago, and the car has already developed multiple serious issues, including a charging system failure and malfunctioning controls that required replacement. I immediately took the vehicle to an official Tesla Service Center, where technicians confirmed that the charging issue was not caused by weather or user operation, but was due to a pre-existing condition within the vehicle’s system. Diagnostic data and voltage readings were provided as evidence. I have attach... read more
The sales was great but they did not honor my maintenance contract because I was not aware that it had a time limit on it. Very disappointing that they took my money for over two years and would not honor it. I will never do business with them again. I have already purchased a new Lincoln and will ever buy another Mercedes.
I am extremely disappointed with the level of service I received from the Mercedes-Benz of Richmond service department on Broad Street, specifically from service agent Summer Price. I’ve owned two brand-new Mercedes vehicles (a GLK350 and a GLS450), and I’ve never experienced service this unprofessional or unnecessarily difficult. Communication at this location is typically done via text, which I’ve always appreciated yet despite multiple attempts, I could not get basic cooperation on a very simple request. My repair is tie... read more
These guys bought a car from me. Told me the whole time I'd leave with a check if I made it to do all paperwork before a certain time. Didn't pay. Then said they'd pay the next day when they asked me to come fill out paperwork they forgot. I said I'm not coming back up if you're not going to pay me or tell me when I'm getting paid because I had another offer at another dealership. They said they would pay me. Then, I signed the papers and they said they were sorry but their policy is to pay people after a month. Told me very... read more
I highly recommend this fantastic dealership. While purchasing a new car can be an ordeal, every aspect associated with purchasing a new Mercedes from this dealership was absolutely a pleasant experience. From my initial and subsequent pleasant greetings by Mary Kitt, to the outstanding relationship I developed and the outcome that was ultimately delivered my wonderful sales associate, Donna Ellies, to the culmination of the business related tasks completed by the professional, knowledgeable and friendly Business Manager, ... read more
Frequently asked questions about Mercedes-Benz of Fairfield
How is Mercedes-Benz of Fairfield rated?
Mercedes-Benz of Fairfield has a 4.7 star rating with 1,583 reviews.
When is Mercedes-Benz of Fairfield open?
Mercedes-Benz of Fairfield is closed now. It will open tomorrow at 9:00 a.m.
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