Mercedes-Benz of Collierville

Samantha J 

on BBB

a year ago

This has ABSOLUTELY been THE WORST experience of my life when it comes to ***************** ********************** of ********************** is no longer what it use to be. I put my car in the shop on May 10, 2024 so that my vehicle would be serviced while we were on vacation and I wouldnt be stranded without a vehicle. A B9 Service Check and checking my AC because it was not cooling properly. Perfect timing so I thought.while we were away. We were gone for 15 days. A few days later after we returned, I received a call that ... read more

Gloria S 

on BBB

a year ago

This business has really gone downhill. The people that work at this business dont take the time to make sure customers are taking care of when it comes to getting your car service they just have you waiting even when you make an appointment. I dropped my vehicle off to get a diagnosis test done and when I got off from work to pick my vehicle up they hadnt done anything to my vehicle. Now this the 2nd time I brought my vehicle to get a diagnostic test done on my car the first time they told me it would be weeks before they c... read more

Bonnesteer G 

on BBB

2 years ago

I recently purchased an 2017 G550 on 12/28 and it's been in the shop for repairs since I purchased it and I still dont have it yet, I saw it online for ****** when I get. There they sold it to me for ****** they said they made an mistake, everytime i call to check the status of they repairs they always say their with an customer and will get back to me and never do...my car payment is almost due and i haven't driven it but one time,this is the second vehicle i purchased within 2yrs both times its always an issue with their c... read more

Michael D 

on BBB

3 years ago

This dealership is horrible for customer service. I have purchased 2 ********************** from them since they opened this dealership, and have serviced another Mercedes that was purchased new while living in **. This dealership now refuses to service my sons car since they say it is too old, a **** that they have serviced since they opened. In addition, they are marking up the list price on cars by 20% over msrp,due to low inventory. They do not care about loyal customers, and are giving the brand a bad reputation since t... read more

Aaron M 

on BBB

3 years ago

Buyer beware!! If you plan on purchasing any used vehicle from any ************************ dealer, ******************************************** Mercedes-Benz of Collierville. I purchased a used **** with 60k miles for my daughter. After a brief discussion with John C******** the Internet Sales Manager, we decided on a price and got the purchase underway. I told John I couldn't make the trip there as I was out of town for a couple weeks but wanted the car shipped to my daughter. He said that the car needed to be inspected an... read more

Donna G 

on BBB

3 years ago

Bought a 2014 ram 1500 from them. 2 weeks later rack and pinion went out. Reached out to them they said they would help and I have not heard another word from them. I waited for 2 hours to pay for truck with cashiers ck in hand. While no one even asked if they could help. When Larry finally said something we were about to leave. After leaving got a call that they forgot to have additional papers signed. Told him to email and docusign. I guess since I was not buying a Mercedes-Benz I did not matter. Customer service at its wo... read more