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Mercedes-Benz of Cary Service Department
- Automotive
- Cary, NC
About this business
Mercedes-Benz and smart have always engendered envy in competitors and awe in consumers. Today, there's a new reason: our parts and service center. The breadth of knowledge our technicians demonstrate and the congeniality of our entire staff are at the core of the great experience you'll have at Mercedes-Benz of Cary. Complimentary snacks, pastries, and beverages, as well as well-equipped computer work stations, add a taste of home-comforts you can relish. Whether you need a Service A*, Service B* or more in-depth diagnostic... read more
Location details
2400 Autopark Blvd, Cary, NC, 27511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took care of me and gave me a loaner car while I was waiting for service B.
Calls to the customer service at this dealership were not answered or had to be waited for a long time. Service advisors were not easily accessible. The finance manager was impatient and rude. The level of service at this dealership does not match the brand name. Mercedes should consider another partner in this fast-growing market.
They changed my alignment from "Red" to "Green" values, from "Bad to Good" I guess, however the alignment gave me severe uneven wear on the tire and eventually disintegrated after like 7month/5000miles. Even their worksheet noted 7mm tread evenly on all 4 tires when the car was brought in. During the followup the service manager tried to blame on potholes which you dont see much in RTP, then blame on prior dealership work which was like 5 years 30 K miles ago (which was perfect as indicated by the universal 7mm tread), then ... read more
Had a good experience with the service team at Mercedes-Benz of Cary. I had a software related issues with my 2024 EQE SUV which needed them to work with MB headquarters. JP, the service advisor kept me informed with timely updates via text, which I really appreciated. When repairs on my took longer than expected, they offered me a loaner. Overall very good service, clear communication, and a customer-first approach!
Unfortunately the level of service and professionalism has severely deteriorated at the location. I have been bringing my Benz here for all service for 15 years and the last few times, they made it very clear that they are more interested in revenue than customer satisfaction. There is only 3 years of service records kept in file and the advisors have the memory of a goldfish! They love to go on fishing expeditions on your dime so make sure you get second opinions. I was about to fall for their trick again before I decided t... read more
Frequently asked questions about Mercedes-Benz of Cary Service Department
How is Mercedes-Benz of Cary Service Department rated?
Mercedes-Benz of Cary Service Department has a 3.9 star rating with 23 reviews.
When is Mercedes-Benz of Cary Service Department open?
Mercedes-Benz of Cary Service Department is open now. It will close at 6:00 p.m.
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