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Mercedes-Benz of Cary Service Department
- Automotive
- Cary, NC
About this business
Mercedes-Benz and smart have always engendered envy in competitors and awe in consumers. Today, there's a new reason: our parts and service center. The breadth of knowledge our technicians demonstrate and the congeniality of our entire staff are at the core of the great experience you'll have at Mercedes-Benz of Cary. Complimentary snacks, pastries, and beverages, as well as well-equipped computer work stations, add a taste of home-comforts you can relish. Whether you need a Service A*, Service B* or more in-depth diagnostic... read more
Location details
2400 Autopark Blvd, Cary, NC, 27511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Had a good experience with the service team at Mercedes-Benz of Cary. I had a software related issues with my 2024 EQE SUV which needed them to work with MB headquarters. JP, the service advisor kept me informed with timely updates via text, which I really appreciated. When repairs on my took longer than expected, they offered me a loaner. Overall very good service, clear communication, and a customer-first approach!
Unfortunately the level of service and professionalism has severely deteriorated at the location. I have been bringing my Benz here for all service for 15 years and the last few times, they made it very clear that they are more interested in revenue than customer satisfaction. There is only 3 years of service records kept in file and the advisors have the memory of a goldfish! They love to go on fishing expeditions on your dime so make sure you get second opinions. I was about to fall for their trick again before I decided t... read more
Carol Yost is my service representative She does a FANTASTIC job of keeping me informed and up to date. I do not have the mechanic's name, but they got my car running like new! Thanks to both of them
Frequently asked questions about Mercedes-Benz of Cary Service Department
How is Mercedes-Benz of Cary Service Department rated?
Mercedes-Benz of Cary Service Department has a 4.1 star rating with 20 reviews.
When is Mercedes-Benz of Cary Service Department open?
Mercedes-Benz of Cary Service Department is closed now. It will open at 8:00 a.m.
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