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Mercedes-Benz Manhattan
- Car Dealers
- New York, NY
About this business
Mercedes-Benz Manhattan is your premier Mercedes-Benz dealership, proudly located in New York City. We are the only Mercedes-Benz dealership in the United States owned and directly operated by Mercedes-Benz. We offer our New York customers a large selection of new and pre-owned Mercedes-Benz. Our dedicated sales professionals strive to find each customer the perfect Mercedes-Benz model to fit their lifestyle. Whether you are a New York City or Manhattan resident, stop by to experience the apex of comfort, style, luxury, and ... read more
Location details
770 11th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stay way ! Worst experience ever! After getting a loan for the car , car insurance and certified check from bank as down payment I was told I cant take the car home because it failed state inspection . And this was certified pre owned car that fails state inspection . Those cars have to pass *************************** order to be CPO . That would tell you that they dont even do the 160 point inspection.Second option was offer ,as a curtesy of bad experience with first deal , which turned to be even worst experience . Agreed... read more
The worst dealership for Mercedes by far. Tried to buy a car from them and it was a disaster. I purchased a car from another dealer, made a mistake of bringing it in for service and negligence is beyond anyone's imagination. All my complaints were written down incorrectly, but the worst part is when I told them about an issue that almost got me into a car accident, they refused to even check that. Now I am at the point of making a decision to keep or sell the car, not to put my family's life in jeopardy.
Business response:
Mercedes-Benz Manhattan went the extra mile for this customer, we picked up and delivered this car twice from ******** for this customer and supplied him with a loaner car. He had set his seat memory in to the wrong position and attempted to blame us.He was not charged for any of his repairs/corrections and was supplied a loaner that he had to pay for the tolls for the loaner. His car is operating as designed.His car is operating as designed.
This dealership/repair shop only care about money, dont waste your time unless you want to do business with someone whos only cares about the sale not your needs. I was sent here by my insurance company to get a quote. After waiting an hour in line just to ask questions I was told it would be $350 for a quote it took 5-10 mins to prepare. I asked questions and was told they would get me the estimate. I received that and was told there would be no fee after all. I was so grateful. However the next day, my insurance company as... read more
For a luxury brand Mercedes is the worst customer service experience I have every received. My sales **** ****** was incredibly rude and condescending throughout the entire sales process. Id always dreamed of owning a Mercedes and for my first car purchasing experience to be my dream car and then be so horrible was my first let down. Then 5 months after purchasing my car the check engine light comes on. I schedule an appointment to get it serviced and that appointment just turned out to be to drop of my car, not get it worke... read more
I purchased a new AMG EQS from the dealership which was delivered to me not functioning properly. Mercedes refused to allow me to return the car and took two and a half months to fix the car. Mercedes offers nothing to a buyer for loss of use, financial losses, etc.Suggest you think carefully before buying an expensive car from Mercedes.
Manhattan mercedes dealership I purchased a vehicle GLC300 2022 BRAND NEW . Computer gave me there is accident i thought itm was an error butiy was more problems. Sales man promised to pick up never did i towed the car After a week they said there is a problem with steering column and they will get ot from ******* then theysaid misding pellets The car since October 7th 22 in their shop They don't want to replace the car or tobuy out Despite it is 2 monts in their shop By the law ifmorethan 30days i should receive another car
Manhattan mercedes dealership I purchased a vehicle GLC300 2022 BRAND NEW . Computer gave me there is accident i thought itm was an error butiy was more problems. Sales man promised to pick up never did i towed the car After a week they said there is a problem with steering column and they will get ot from Germany then theysaid misding pellets The car since October 7th 22 in their shop They don't want to replace the car or tobuy out Despite it is 2 monts in their shop By the law ifmorethan 30days i should receive another car
Mercedes Benz of Manhattan service garage, the factory owned dealership in the most prestigious city, is hurting Mercedes Benz reputation. Mercedes Benz upper management should really get involved in fixing this ********** is poorly run, employees are unprofessional Living in ************* I am switching to another brand that cares about their customers.
***ABSOLUTE WORST CUSTOMER SERVICE ON THE PLANET***I scheduled a service for my vehicle with the service department, i prefaced the appointment with the fact that I use my car every day for work and that after they diagnose it that I would have to take it back while they ordered my parts. They assured me that it would be looked at for sure and agreed to the appointment time.Once in the dealership the service advisor said, "We are backlogged, I am sure they told you it would be looked at, but we have a lot of issues with what... read more
Frequently asked questions about Mercedes-Benz Manhattan
How is Mercedes-Benz Manhattan rated?
Mercedes-Benz Manhattan has a 4.6 star rating with 9,044 reviews.
When is Mercedes-Benz Manhattan open?
Mercedes-Benz Manhattan is closed now. It will open at 9:00 a.m.
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