Memorial Hermann Sports Medicine & Rehabilitation - Greenway Plaza/Upper Kirby

J 

on Google

a month ago

This place has some good therapists, but it's a practice to avoid otherwise. They charge thousands of dollars without telling you up front that the session cost will be varied, and then send you a massive bill for basic excercises. They also double up patients with the same therapist at the same time, so the attention is lacking and the service those days should frankly be half price. I'm sure they do this to inflate the insurance bill, but they don't realize or perhaps don't care that the client has to eat the co-pay in man... read more

Alisa Williams 

on Google

5 months ago

Great customer service. Everyone is so respectful and helpful. I would definitely recommend. 

Tiffany 

on Google

7 months ago

They need much better management at this place, the system is pretty inefficient and slacking off. Both times I got calls on the same day of my appointment (that I had to wait for a month) that there’s something they need but they just notice it that day so I won’t be able to come in for my appointment. What kind of healthcare provider is this? Even restaurants know to confirm few days ahead but they can’t seem to do this job? I love my therapist tho she’s great. 

Patty Kallman 

on Google

9 months ago

Edited - the manager reviewed the issue and because I was not given any estimated cost of care, they removed the extra charge. I hope their policies improve in the future and make sure to fully inform patients of potential costs before they go to their appointment. Original Post - Unbelievably over priced for the care received. They could not provide any estimate, even when I told them why we were going in, because they said it "varies too much." When we arrived the next day, they still could not tell me how much it would be... read more