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Members Cooperative Credit Union
- Credit Unions
- Duluth, MN
About this business
According to information supplied by the company, Members Cooperative Credit Union offers a credit union; consumer and business checking, savings, and time deposit accounts, consumer loans, mortgage loans, direct and indirect auto loans, business loans.
Location details
215 N 40th Ave W, Duluth, MN, 55807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are a terrible bank, the website and app don't work as they say. They don't have support on the weekends so you are basically screwed on the weekends. When I filed a complaint they had the ***** to scold me and didn't even apologize for their stuff not working. Avoid this place! Members Cooperative Credit Union appreciates that its members want excellent service both in person at branch offices and through digital channels. The credit union has a robust website with information on its various products. In addition, ther... read more
They are a terrible bank, the website and app don't work as they say. They don't have support on the weekends so you are basically screwed on the weekends. When I filed a complaint they had the ***** to scold me and didn't even apologize for their stuff not working. Avoid this place!
Business response:
<p>Members Cooperative Credit Union appreciates that its members want excellent service both in person at branch offices and through digital channels. The credit union has a robust website with information on its various products. In addition, there are many online banking services offered, such as a recently updated system allowing members to control certain debit card functions. The credit union welcomes the opportunity to work with members to maximize their access to the various services offered and to address any issues.... read more
Members Cooperative Credit Union treats customers differently. My husband and I both have accounts in good standing at MCCU, both went to deposit money on the same day. His transaction was smooth with no questions asked. I was asked multiple questions before I was allowed to deposit money into my account. This has happened several other times. Another example of differing customer service happened when he needed a replacement card and went to the branch and a new card was printed onsite in minutes. I went to the branch to as... read more
Members is just a sad place for loans. For years there has been a ten day grace ******* Due to financial difficulties I had been late and would be charged the $ ***** charge, and this charge would be displayed on my bill, and I would pay it. Well sometime after 2021 if I was after 10 days late there was no late charge displayed anywhere not on website or paper receipt. Now all of the sudden I was charged $265.00 for late charges. Had I known I would of paid the *****. The website shows the total of my bill without a late cha... read more
Business response:
Members Cooperative Credit Union values its members and prioritizes making the member experience simple and rewarding. We are unable to respond to member or account-specific concerns due to applicable regulations. As such, we encourage members to contact the credit union directly so that we may provide assistance.
Horrible place to get a loan or do any kind of business with. The staff is VERY rude, disrespectful and conniving. If I could, I wouldn't give any stars at all. We had a loan and recently paid a big chunk of it off, after that I had nothing but problems. They claimed they had the wrong checking account number on file, even though it was the correct number from the beginning. How it got changed I have no clue. They also just repossessed my vehicle for NO reason. I was paying smaller monthly payments because It was all I could... read more
Business response:
Members Cooperative Credit Union must abide by a number of different laws and regulations. Due to applicable privacy regulations individual account issues cannot be addressed in a public forum such as the BBB. The credit union strives to meet the expectations of each of its members and asks that account-specific concerns be brought to the attention of its staff for resolution.
We attempted to mail a branch that we have sent payments before too their payoff check for a vehicle loan. They never let us know that that branch does bit accept payments which for one is just plain stupid how can a financial institution not accept their own payment. They have now somewhat lost our payoff check for an auto loan which we never missed a payment and attempted to pay off early. Everyone we have spoken with on the phone has been extremely rude and does. Ot seem to care that we are trying to pay them their money.... read more
Business response:
Members Cooperative Credit Union strives to meet the needs and expectations of its members and customers. As a financial institution the credit union has a number of laws and regulations within which it must operate, and the credit union is committed to compliance with all applicable laws and regulations. Due to privacy regulations, specific account issues cannot be addressed in a public forum. Therefore, the credit union encourages its members and customers to contact staff directly to discuss account matters.
They made a mistake and credited my account with someone else's payment. They didn't discover the mistake until well after I paid off the loan. I've asked for a ledger of my account to show all my payments have been applied appropriately and they just keep sending threatening letters and trying to assess late fees. Avoid this bank at all costs. Very interesting.
We liked having a close relationship with our Credit union and in the beginning have had good service . After my daughters death 2 years ago I became the personal representative for my grandson who is currently serving time in a state correctional facility. With some hard work we were able to get a good chunk of money from daughters estate for her son. His wish was to have control over the money and I suggested our local credit union. We began work with a general manager of Members... he took 3 months "working with legal" to... read more
Business response:
Members Cooperative Credit Union strives to meet the needs and expectations of its members. As a financial institution the credit union has a number of laws and regulations within which it must operate, and the credit union is committed to compliance with all applicable laws and regulations. Due to privacy regulations, specific account issues cannot be addressed in a public forum. Therefore, the credit union encourages its members to contact staff directly by phone or in a branch location to discuss account matters.
Negative Have had a car loan for 2.5 years with Members. Woke up one morning n the car was gone. Police say it was repo'ed. Attempt to get a hold of Members and they tell me they can't find my banking info and have never had it for auto payments. Nor do they have info that they took the car. 3rd call they found the car n now state I had NSF IN my account for payment. Send proof of money avail and NO DRAFT ATTEMPTED now Members is "deciding" IF I can get my car back, if so it will be in excess of 1500, for the repo fees, paym... read more
Business response:
Members Cooperative Credit Union wishes to work with every customer individually to best address concerns. Due to privacy regulations the credit union is limited to whom it may speak with regarding loans, and generally financial matters may not be discussed with third parties. We invite borrowers to contact the credit union directly in order to facilitate solutions.
Frequently asked questions about Members Cooperative Credit Union
How is Members Cooperative Credit Union rated?
Members Cooperative Credit Union has a 2.8 star rating with 94 reviews.
When is Members Cooperative Credit Union open?
Members Cooperative Credit Union is open now. It will close at 5:00 p.m.
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